Network Operations Engineer III

CME Group
Belfast, United Kingdom
4 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Belfast, United Kingdom

Tech stack

Amazon Web Services (AWS)
Azure
Border Gateway Protocol
Cloud Computing
Firmware
Issue Tracking Systems
Internet Protocol Security (IP SEC)
Virtual Private Networks (VPN)
Local Area Networks
Multicasting
Packet Analyzer
Open Shortest Path First
TCP/IP
Wireshark
Wireless Networks
Transport Layer Security
Load Balancing
Computer Network Operations
Firewalls (Computer Science)
Juniper
SolarWinds (Software)
Wireless Technologies
Operational Systems
Fortinet
Cisco networks

Job description

g Industry Standard, Best Practices. The Network Operations Engineer III will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery

  • Acts as first responders, helping to organize and control incident response.
  • Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met
  • Handling complex technical support issues
  • Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure
  • Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests
  • Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates)
  • Maintain a positive attitude and a high level of customer service at all times
  • Contribute to the overall development of the operational systems and processes
  • Maintain accurate troubleshooting records through industry standard ticketing systems
  • Writing technical SOP's and other documentation.

Requirements

  • Experience in a fast paced, enterprise NOC role (minimum 2nd or 3rd line experience)
  • In-depth support experience of LAN & WAN technologies:
  • R/S: OSPF, BGP, TCP/IP, Layer 2 architectures
  • Exposure to firewalls, and load balancing with an understanding of:
  • Security Posture: Firewalling, ACLs, industry best practice, Internet architectures
  • Load Balancing: F5 LB, iRules, persistence, etc.

  • VPN: IPSec and SSL

  • Understanding of Wireless technologies:

  • Understanding/experience with ISO and ITIL standards

  • Experience Supporting or Working with Cloud Technologies

  • Enterprise R&S certification (Cisco, Juniper, etc.)

  • Enterprise Firewall Certification (Palo Alto, Fortinet, etc.)

  • Enterprise Wireless Certification (Aruba, Meraki, etc.)

  • Cloud Certification - GCP (Preferable) / AWS / Azure Certification

  • Toolset Management experience (Solarwinds, or similar)

  • WCA (Wireshark Certified) - or experience with hardware based packet capture systems.

  • Multicast: PIM-SM, MSDP, AnyCastRP

Benefits & conditions

  • Hybrid Role - 2 Days/week required in the office
  • Various shift options with generous allowance.
  • Full-time
  • City: Belfast
  • Ideal role for an advanced CCNA or a CCNP level engineer looking to expand their knowledge of network, security and cloud technologies., * Bonus Programme
  • Generous shift allowance
  • Equity Programme
  • Employee Stock Purchase Plan (ESPP)
  • Private Medical and Dental coverage
  • Mental Health Benefit Programme
  • Group Pension Plan
  • Income Protection
  • Life Assurance
  • Cycle To Work
  • EV Car Benefit Scheme
  • Gym Membership
  • Family Leave
  • Education Assistance - MBA/Advanced Degree/Bachelor Degree
  • Ongoing Employee Development Training/Certification
  • Hybrid Working

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