Applications Analyst - D365 and Power Platform

Are you ready to use Microsoft technologies to deliver solutions that make a real difference to residents and communities across Southwark?

We're looking for a talented and motivated Applications Analyst - D365 & Power Platform to join our Technology & Digital Services team and play a key role in supporting and enhancing our Dynamics 365 and Microsoft Power Platform services.

At Southwark Council, you'll use your knowledge of Dynamics 365, Power Apps, Power Automate, Power Pages, Copilot agents and other applicable platforms to help drive innovation, automation and digital transformation across one of London's most vibrant and diverse boroughs. Working in a collaborative and forward-thinking environment, you'll have the opportunity to shape critical business systems, contribute to exciting technology initiatives, and develop your skills alongside experienced digital professionals.

What you'll be doing:

As an Applications Analyst, you will be responsible for the delivery of services, support, maintenance and project activity across the council's Dynamics 365 CRM and wider Microsoft Power Platform estate.

Working as part of a team of specialist analysts, you will support and develop key business applications, helping to ensure services remain reliable, efficient and continuously improved. You'll contribute to support and maintenance activities, work on system enhancements and project delivery, and help ensure an effective service is provided across the application portfolio.

You will collaborate closely with colleagues and stakeholders across the council, sharing knowledge and expertise through documentation and team support, while developing a broad understanding of related systems to help maintain service resilience. You'll also support the ongoing adoption of AI-enabled capabilities, including Microsoft Copilot agents, in line with governance and security requirements.

• Detailed technical knowledge of Dynamics 365 and Microsoft Power Platform administration
• Experience of managing, supporting and troubleshooting business applications
• A good understanding of basic Azure administration
• Experience working with data and reporting from corporate systems
• Knowledge of supporting the adoption of AI-enabled capabilities, including Microsoft Copilot agents
• The ability to ensure Dynamics 365 and Power Platform environments operate efficiently and effectively to meet business requirements
• Experience providing high-quality support services and resolving issues within agreed timeframes
• A commitment to following Microsoft best practice and maintaining clear documentation
• Experience supporting upgrades, releases and business application changes, including configuration and low-code development
• Strong stakeholder management skills, with the ability to work effectively with users and technical colleagues
• The ability to provide training, support and guidance to users of Dynamics 365 and the Power Platform
• Excellent organisational skills, with the ability to manage and prioritise workload effectively
• A proactive approach to continuous improvement, knowledge sharing and professional development

• A competitive base salary (pro rata for part time staff)
• Strong supportive senior management team
• Regular one to one supervision
• Professional development & training opportunities
• Clear career development pathways
• Agile and flexible working arrangements
• Local Government Pension Scheme (LGPS)
• Season ticket and cycle loans
• Annual Leave starting at 27 days per year, increasing to 35 (with length of service) (pro rata for part time staff)
• Wellbeing programme
• HSF Health plan and eye care scheme
• EAP employee assistance programme, confidential counselling and support
• Social clubs and staff groups

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues such as The Shard, The Tate Modern and Borough Market along with conservation areas, historic buildings, social enterprises and a young, diverse, and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals, and attend our universities. Our refreshed borough plan and focus on Southwark 2030 and Southwark Stands Together, underpins all that we do. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.