IT Infrastructure & Server Engineer

• Provide remote telephone, workshop and email technical support
• Diagnose and resolve hardware and software issues for PC's/laptops, printers, tablets, Servers and other devices.
• Diagnose and resolve network issues. .
• Create and modify email accounts, including data migration
• Install and assist with the monitoring of Anti-virus, RMM and back up systems
• Programme VOIP phones and cloud based systems
• Installation and support of Windows Server environments
• Microsoft 365 administration
• Active Directory, Group Policy and DNS management
• Backup and disaster recovery solutions
• Hyper-V and/or VMware virtualisation
• Network troubleshooting (routers, switches, Wi-Fi)
• Customer onsite and remote support
• Cybersecurity best practices and endpoint protection

• A track record of working as a team and taking ownership and responsibility for building strong relationships with customers
• Able to prioritise and work to deadlines.
• Proven experience of providing IT installation & support and the troubleshooting of hardware and software issues.
• Able to deal with confidential and sensitive information with tact and discretion.
• PC Workstations, Windows OS, Apple OS, MS Server hardware and software
• Office Applications including Microsoft Office 2010- Present
• Cloud Services including Google and Microsoft Office 365

Microsoft Server Infrastructure

• Windows Server 2016 / 2019 / 2022 administration
• Active Directory (AD) management
• Group Policy (GPO) design and troubleshooting
• DNS and DHCP configuration and troubleshooting
• File and Print Server management
• NTFS and Share Permissions
• User and computer account management
• Server patching and maintenance
• Server migrations and upgrades
• Performance monitoring and troubleshooting
• Remote Desktop Services (RDS)
• Windows Server security hardening

Virtualisation

• Hyper-V installation, configuration and management
• Virtual machine creation and management
• Virtual networking
• Virtual switch configuration
• VM backups and restores
• Snapshot/checkpoint management
• Understanding of VMware environments would be advantageous

Essential:

• A high standard of written and verbal communication
• Experience with Routers, Switches & WiFi devices, general Networking
• Well developed problem-solving skills
• Pembrokeshire based or willing to relocate

Please apply with a covering letter and CV. Should we receive a high volume of applications, we will only contact candidates who we wish to invite to interview. Salary will be dependent on experience and probation period.