Junior Mac Support Engineer

Robert Half International Inc.
Charing Cross, United Kingdom
yesterday

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior

Job location

Charing Cross, United Kingdom

Tech stack

Microsoft Windows
Android
iOS
Apple Mac Systems
JIRA
Issue Tracking Systems
Virtual Private Networks (VPN)
Networking Basics
Casper Suite

Job description

  • The Junior Mac Support Engineer will provide support for Mac systems and applications
  • Great customer service skills
  • Troubleshoot and diagnose technical issues
  • Monitor and maintain system performance
  • Provide guidance and advice on system optimisation

Requirements

  • The Junior Mac Support Engineer will have 1-3 years' experience supporting Mac environments
  • The Mac Support Engineer will have experience with support ticket management and tracking (JIRA Service Desk preferred)
  • Strong customer service, problem-solving, and teamwork abilities
  • Technical knowledge of Mac OS, iOS, and Android
  • Technical knowledge of modern Windows OS
  • Network fundamentals (laptop connectivity, VPN, printing)
  • Basic knowledge of audio/video troubleshooting and support, * Mac
  • Leavers
  • Joiners
  • Jamf
  • IT Support

Benefits & conditions

The salary range/rates of pay is dependent upon your experience, qualifications or training.

About the company

Robert Half are assisting a global market leading insurance organisation to recruit a Junior Mac Support Engineer on a 3 month contract - London based, * UK's market leading insurance organisation with offices in London

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