3rd Line IT Infrastructure and Security Team Leader

Operations Resources Limited
Cardiff, United Kingdom
4 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
£ 60K

Job location

Cardiff, United Kingdom

Tech stack

Azure
Computer Security
Azure
Security Support Provider Interface
Microsoft InTune
Information Technology
Data Analytics

Job description

Working from an MSP in Cardiff responsible for supervision of the 3rd line service desk team that provide IT Infrastructure & Security support to clients across the UK & Ireland.

Technically hands-on role, acting as point of escalation for the team as well as responsible for maintaining SLA & contractual commitments & team leadership.

Applicants must have:

Provided technical leadership & governance across Microsoft Azure, Entra ID, Intune, 365 environments, ideally within an MSP setting.

Lead a 3rd line IT service desk team.

Been responsible for Security & Compliance, Service Management & ITIL Governance, Reporting & Data Analytics and KPI's.

Requirements

  • Entra ID
  • 3rd Line Support Tier
  • Azure Active Directory
  • IT Infrastructure
  • IT Security
  • Supervisor / Management Experience
  • Team Leader (Leadership)

Apply for this position