Client Solutions Specialist
Role details
Job location
Tech stack
Job description
Client Solutions Specialists are responsible for overseeing client and service relations during the evening portion of the working day. They maintain client relationships by responding to inquires and requests in a courteous manner, working closely with various departments and technicians to schedule and provide services, entering service requests into the database, and updating account information.
Requirements (include but are not limited to):
Acting as the liaison between clients and technicians
Receiving and processing service orders via e-mail, phone, fax, and electronic data interchange.
Addressing any customer inquiries regarding service requests and transferring customers to the appropriate personnel, if necessary.
Receiving and processing service requests in conjunction with the Service Department.
Scheduling repeat services and special service requests for clients
Addressing inquiries of the field personnel
Developing and maintaining positive client relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and in a timely manner.
Thoroughly documenting customer interactions to ensure accurate tracking and analysis.
Analyzing problems and providing information and solutions.
Communicating customer complaints to the Operations Department.
Verifying and updating existing client information in the database
Requirements
Multi-line phone system experience
Proficient in Microsoft office
Excellent interpersonal skills
Ability to use computers and learn company systems
Excellent verbal and written communication skills
Extremely organized and detail oriented
Excellent phone and email etiquette
Ability to manage multiple tasks and set priorities
Good conflict resolution instincts
Patience and good judgment with people
Limited knowledge of company services
Desired Experience & Education :
2-5 years applicable work experience, preferably in call center and customer service roles
High school diploma required
College degree preferred