Tier 3 -Engineer 4, Excellence in Operations (Onsite)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services., The Engineer 4, Excellence in Operations is responsible for designing, configuring, deploying, monitoring, and troubleshooting LAN/WAN network infrastructure, including SDWAN, IP routers, switches, firewalls, telephony equipment, hardware, software, and communication services. This role works directly with customers to resolve network issues, optimizes network and system performance, and serves as a technical point of contact for internal engineers., * Onsite Requirement: 4 days per week

• Must live within 50 miles of the office or self-relocate
• No relocation assistance available
• Candidates must be authorized to work in the U.S. without current or future employer sponsorship
• Comcast will not provide employment visa sponsorship or immigration-related support for this position

Core Responsibilities

• Hands-on SDWAN/IP router/switch/firewall/telephony customer premises equipment
• Design, configure and deploy LAN and WAN network connections, hardware, software and communication links and services.
• Optimize the network and systems services and troubleshoot any network performance issues.
• Responsible for the service provision and monitoring of the network infrastructure to company standards.
• Works directly with customers to troubleshoot and resolve network issues
• Is a technical point of contact for other internal engineers
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned., * Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Specific knowledge and 5 to 8 years' experience with Fortinet primarily but also Cisco and Juniper routers
• Strong knowledge of internetworking designs and their applications and routing
• Solid knowledge of Layer 2 and Layer 3 internetworking technologies
• 5 to 8 years' experience with protocols
• Extensive Firewall experience with firewalls such as (Fortinet 60F/80F, Cisco ASA, Juniper SRX, Checkpoint NG etc.)
• Extensive experience with Cisco switches and routers
• Certifications such as (Fortinet Professional - required, Fortinet Expert - preferred, CCNA, CCNP, CCIE), Customer Experience (CX), Network Maintenance, Network Operations, Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

This job can be performed in Illinois with a Pay Range of $90,784.82 - $142,986.09