CRM Data Analyst - Luxury Brand

Our client, a luxury fashion brand, is seeking a CRM Data Analyst Temp to join their NYC team on a temporary basis., * Transform complex client analyses into clear, concise, and visually engaging PowerPoint presentations, influencing stakeholders through compelling data-driven narratives.

• Use product knowledge of our systems, tools, and the client database to identify and implement innovative approaches to client analysis
• Create insightful reports that enable data-driven decisions for home office partners, and proactively explore and implement automation opportunities to enhance efficiency
• Collaborate with key home office partners (e.g. VIC, Fashion Expertise, Events, Retail Operations, Merchandising teams) to support respective team goals and inform strategies with client data
• Dynamically support boutiques with complex client reporting needs and initiatives
• Spend time with boutique teams to understand their individual needs and collaborate on ways to support Fashion Advisors with client data and client tools
• Liaise with divisional counterparts to unlock synergies and align on key initiatives and priorities
• Demonstrate expert-level knowledge of current client data tools (Salesforce, Looker) to pull with speed, and proactively identify and communicate process improvements to enhance efficiency and effectiveness of reporting and segmentation tools as needed
• Project manage the implementation of database and/or tool enhancements from concept to QA and final delivery in order to meet the evolving needs of business partners and team, collaborating closely with Tech to translate business requirements into actionable technical specifications

• 7+ years experience in data analytics or strategy/business intelligence role
• Experience with Salesforce
• Experience with Looker Studio
• Prior professional experience collaborating with cross-functional partners to design and launch a new technical platform
• Familiarity with IT functions, including system architect and landscape
• Expertise in Excel and PowerPoint
• Ability to communicate ideas effectively to a range of audiences (written & verbal)
• Luxury retail and/or brand experience preferred

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