Workplace Support Technician

Hemmersbach is seeking an experienced Workplace Support Technician to provide onsite IT support for end users, devices, and workplace technology. You will resolve incidents and service requests, perform IMACD activities, support hardware break-fix, asset management, and deliver excellent customer service, including VIP support when required., * Troubleshoot desktops, laptops, printers, mobile devices, and peripherals

• Perform device deployments, imaging, installations, moves, and decommissions
• Manage assets, inventory, and ServiceNow updates
• Support meeting rooms and collaboration technologies
• Coordinate repairs with OEM and third-party vendors
• Maintain SLA compliance and accurate ticket documentation

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Health/ Medical insurance
• Life insurance
• Disability Insurance
• Dental insurance
• Flexible spending account FSA
• Internal career development program
• Vision Insurance

• 2-3 years of IT support experience
• Strong customer service and communication skills
• Working knowledge of Windows environments and business applications
• Ability to independently troubleshoot and resolve technical issues
• Experience with ITSM tools and asset management is preferred
• Ability to lift up to 50 lbs and travel as needed based on customer demand
• Technical certifications such as A+ or Network+ are preferred
• Familiarity with Windows OS, Mac OS, and various software applications