IT Support Specialist (Contract)

Description We are looking for an IT Support Specialist to join a beverage industry organization in Fort Collins, Colorado on a Contract basis. This position is ideal for a hands-on support specialist who enjoys resolving technical issues across a diverse user base while working with desktop systems, business applications, and core operational tools. The role offers broad exposure to end-user support, device management, account administration, and application troubleshooting in a dynamic environment., *Deliver second-level technical support for employees by diagnosing and resolving issues involving computers, software, printers, and network connectivity.

*Provide day-to-day assistance in Windows, Mac, and Google Workspace environments, ensuring users can work effectively across multiple platforms.

*Support teams across functions such as sales, marketing, finance, legal, warehouse, wholesale, and operations by responding to service requests and technical questions.

*Track, update, and close support requests through the ticketing system while maintaining clear documentation of actions taken and outcomes.

*Handle user lifecycle activities including onboarding, offboarding, account setup, access changes, and permission-related requests.

*Assist with troubleshooting business applications and operational systems, using established procedures to address incidents related to functionality and data accuracy.

*Escalate advanced infrastructure or network-related problems to external technology partners when additional expertise is required.

*Carry out recurring IT operational tasks, support device deployment and break/fix work, and help maintain system access controls, door codes, and related permissions.

*Contribute to data validation, issue correction, and reporting support by following documented workflows and identifying discrepancies for resolution. Requirements *At least 3 years of IT support experience, including strong hands-on work in desktop support or help desk environments.

*Proven ability to troubleshoot and support Microsoft Windows systems in a business setting.

*Working knowledge of Mac devices and Google Workspace administration or end-user support.

*Demonstrated skill in diagnosing technical issues, evaluating root causes, and applying effective solutions.

*Strong communication and customer support abilities with a service-oriented approach to assisting end users.

*Ability to manage tasks independently, prioritize competing requests, and work with limited supervision.

*Experience following documented processes and contributing to process improvements when needed.

*Background supporting business applications, multi-site operations, or industries such as beverage, retail, hospitality, manufacturing, or distribution is preferred. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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