IT Engineer
Wpromote
Los Angeles, United States of America
4 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Senior Compensation
$ 110KJob location
Remote
Los Angeles, United States of America
Tech stack
Artificial Intelligence
AppleScript (Scripting Language)
Systems Engineering
User Authentication
Bash
Computer Security
DNS
Identity and Access Management
Issue Tracking Systems
IT Management
Virtual Private Networks (VPN)
Python
Runbook
Systems Integration
Wi-Fi Technology
Scripting (Bash/Python/Go/Ruby)
Computer Networking Systems
Okta
Information Technology
Casper Suite
Gsuite
3-tier Architectures
Google Meet
Job description
- The Senior IT Engineer will serve as a key technical anchor on the IT team, owning the systems and platforms that power Wpromote's day-to-day operations. Reporting to the Director of IT, this role is built for a senior individual contributor who can take strategic direction, drive technical execution end-to-end, and make sound systems decisions with minimal oversight
- Owning Core IT Systems: Leading the administration and architecture of Google Workspace, MDM (Iru), and identity platforms (Rippling, Google Workspace), ensuring the systems that power the company run securely, efficiently, and at scale
- Driving Technical Project Execution: Taking strategic direction from the Director of IT and own technical projects end-to-end. Define the path forward, drive execution, surface blockers proactively, and communicate progress clearly
- Resolving Complex Technical Escalations: Serving as the senior point of escalation for Tier 2 and Tier 3 issues, partnering with the Senior IT Specialist to resolve technical challenges that fall outside their current scope
- Leveraging AI to Drive Outcomes: Applying AI tools and automation to deliver measurable improvements in team efficiency, cost savings, and process optimization
- Providing On-Site IT Leadership: Delivering hands-on, in-office support and serving as a senior IT presence at the El Segundo headquarters, ensuring continuity of coverage and a high-quality experience for in-office employees and guests
- Driving Support Ticket Queue Excellence: Contributing to day-to-day ticket queue coverage alongside the team, analyzing trends and root causes to proactively eliminate recurring issues. Model a standard of responsiveness, quality, and professionalism that reflects IT's commitment to service excellence
- Strengthening IAM and Access Governance: Supporting Rippling IAM provisioning rules, app integrations, and access governance, ensuring secure and efficient onboarding and offboarding across the company
- Building Documentation and Knowledge: Developing and maintaining technical documentation, runbooks, and internal knowledge resources that empower the team and create operational resilience
Requirements
- The ideal candidate brings deep expertise in Apple/Mac environments, Google Workspace, MDM, and modern identity platforms, and is energized by both hands-on engineering and partnering across the team to elevate IT as a whole
- Deep expertise in Apple/Mac environments, including macOS configuration, troubleshooting, and lifecycle management
- Strong networking and documentation skills, including Wi-Fi/VPN/DNS troubleshooting and clear technical writing
- Hands-on experience supporting Mac-first, Google-centric environments at scale, with the ability to navigate complexity across systems, integrations, and end-user needs
- Direct working knowledge of A/V and conference room technology troubleshooting experience (Google Meet, displays, microphones, soundbars)
- SSO and identity platform experience, including Okta, Rippling, or similar identity providers, with working knowledge of provisioning, authentication, and access governance
- Advanced Google Workspace administration experience, including directory management, group structure, security policies, shared drives, and integrations
- 4+ years of hands-on IT engineering experience in a professional environment, with a track record of owning systems and technical projects end-to-end
- Security awareness, including familiarity with FileVault, MFA, MDM compliance, and endpoint protection best practices
- Demonstrated use of AI tools to drive measurable outcomes, with specific examples of time savings, cost reduction, or process efficiency
- Hands-on MDM platform experience (Jamf, Mosyle, Kandji, or equivalent), covering device enrollment, configuration profiles, compliance policies, and fleet health
- Exposure to SOC 2 or similar compliance frameworks, with an understanding of how IT supports security and audit readiness
- The ability to operate with 70%+ autonomous decision-making on technical matters and brings sound judgment to systems-level architecture and design choices
- Strong communicator with the ability to take direction, drive technical work autonomously, surface blockers early, and partner effectively across the team
- People management experience: while this role is scoped as a senior individual contributor, candidates with prior experience leading or developing IT teams will be considered for expanded scope
- Industry certifications (Jamf Certified Admin, Apple Certified Support Professional, Google Workspace Admin, Okta Certified Professional)
- ITIL certification or experience operating in ITIL-aligned environments
- Scripting or automation experience (Bash, Python, AppleScript) for systems administration and workflow optimization
- Experience evaluating, selecting, and implementing new IT vendors or platforms
- Bachelor's degree in IT, Computer Science, or related field, or equivalent experience
Benefits & conditions
- Half-day Fridays every Friday
- 3 different medical plans to suit your needs, including a plan under $10 per month, as well as dental, vision, disability, and life insurance
- 401(k) with company matching
- Free, confidential Employee Assistance Program
- Free weekly virtual workout classes
- 100% paid parental leave policy for birth, adoption, and foster placement
- Medical and dependent care FSAs
- LinkedIn learning and access to internal training and development
- Unlimited PTO
- Organizational transparency - our c-suite and senior leadership are easily accessible to all employees, they share business updates, and recognize top employees through a monthly all-hands and a weekly CEO message
- Virtual experiences, from Slack cooking challenges to trivia tournaments and employee awards
- Wprotege mentorship program