IT Support Specialist

Join a dynamic IT environment and help ensure reliable and efficient IT services across the organization. In this hands-on role, you support end-users, maintain local infrastructure, and contribute to continuous improvements in IT operations. Acting as a trusted point of contact, you resolve technical issues and help keep systems and networks stable. At the same time, you support the local implementation of broader IT initiatives and help strengthen the overall IT landscape.

How You'll Make an Impact

• Deliver 1st and 2nd level support for hardware and software issues, ensuring fast and reliable solutions for end-users.
• Analyze incidents, manage tickets (e.g., ServiceNow), and maintain clear communication with users throughout the resolution process.
• Handle installation, configuration, and upgrades of workstations, software, and peripherals in line with company standards.
• Identify and resolve network connectivity issues (LAN, VPN), collaborating with specialized teams when needed.
• Oversee local IT asset inventory and support the lifecycle management of hardware and software.
• Contribute to the rollout of centrally driven IT projects and create practical documentation, user guides, and improvement suggestions.

• Bachelor's degree in Information Technology, Computer Science, or a related field - or equivalent hands-on experience.
• Several years of experience in IT support, helpdesk, or system administration environments.
• Strong problem-solving skills with the ability to work independently on complex technical issues.
• Fluent German and solid English skills for daily communication in an international environment.
• Experience with ticketing systems and structured IT service processes.
• A proactive, service-oriented mindset combined with strong collaboration skills across teams and stakeholders.

At Siemens Energy we offer competitive compensation and additional benefits based on your performance, experience and qualification. Due to the Austrian legal regulations, we are obliged to state the minimum salary for this position. Please note that there is a clear willingness for a higher compensation considering your individual expectations, expertise and skills. The minimum salary for this position in the collective agreement for the electrical and electronics industry is in the amount of € 54.439,42 gross/year for a full-time position (38,5 h/week).

Our Grid Technologies division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology., At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits * The opportunity to engage in an exciting environment on meaningful projects * Opportunities for career growth within a supportive workplace culture * International environment, along with a pension fund * Enjoy flexible working hours and the option to work from home * Access to a canteen or meal allowances * And more! Siemens Energy is proud to be recognized as a top employer on Kununu, reflecting our commitment to creating an exceptional workplace for our employees.