Technical Support (Working Student)

When voize works, nurses get 39 minutes of their shift back. When something breaks - a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release - documentation stops and care teams feel it immediately. Your mission: make sure that never lasts long, and never happens twice.

As a Working Student in Technical Support, you do the same work as our full-time Technical Support Managers - just part-time, built around your studies. You work on technically demanding customer cases at the intersection of our AI product, real-world facility IT, and the German care software ecosystem, with a direct line to our Engineering team, not a ticket queue between you. And because care doesn't stop at 17:00 or on Saturdays, your shifts focus on evenings and weekends - the hours when your coverage matters most.

Your Working Model - Part-time, in rotating shifts

• Our support operates 07:00-22:00, seven days a week - as a Working Student, you cover part of that window in a rotating shift schedule, with a focus on evening shifts and weekend rotations
• Shifts are planned weeks in advance together with the team, with flexibility to swap around exams and semester deadlines
• Up to 20 hours/week during the semester, typically concentrated into evening and weekend blocks - more is possible during semester breaks
• You're never alone on a shift: there's always a clear escalation path to an on-call colleague

Your Daily Business - No two shifts are alike

• Own technical customer cases end-to-end during your shift: reproduce, isolate the fault across app, backend, customer network, and third-party systems - and keep the customer clearly informed until it's solved or cleanly handed over
• Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux)
• Untangle customer-side IT - firewalls, proxies, certificates, MDM-managed shared devices - often in direct coordination with a facility's IT
• Keep an eye on system health during your shift using our observability stack, and act early when something looks off - especially in the evening and weekend hours when you're our eyes on the system
• Support critical incidents: assess which facilities are affected, help drive resolution together with Engineering and the on-call L2, and contribute to clear, timely customer communication
• Turn recurring issues into permanent fixes: contribute to root-cause analyses, runbooks, and knowledge-base articles that make the whole team faster, * You take ownership - when a case is yours, it's yours until it's solved, documented, and prevented (or cleanly handed over at the end of your shift)
• You're resilient - you see challenges as opportunities, not obstacles
• You work iteratively - test, learn, and improve instead of aiming for perfection
• You value open feedback and contribute to a positive, transparent team culture

• Currently enrolled as a student (Bachelor's/Master's), ideally in Computer Science or a related technical field - active enrollment is required for a Werkstudent contract
• First hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) or the curiosity and foundation to learn them fast; you can use logs and metrics to isolate issues
• Solid Windows and/or Linux fundamentals - you're comfortable in logs, configs, and the command line, whether from coursework, working student jobs, or your own projects
• Good networking fundamentals (firewalls, proxies, DNS, TLS/certificates) - you can figure out why two systems can't talk to each other, or you're eager to master exactly that
• Familiarity with APIs and system integrations - you can read a payload and follow where data breaks between systems
• Reliable availability for a rotating shift schedule with evening and weekend coverage - this is essential for the role
• Structured and calm under pressure, with clear, empathetic communication for very different audiences: care home administrators, external IT providers, and our engineers
• German at C2 / native level - our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration)

Pulled from the full job description

• Flexible schedule, * Flexible working hours because you know when you work best!
• reimbursement of the "Deutschlandticket"
• 25 days of vacation - and your birthday off

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!