Level 2 NOC Technician

Responsibilities - Continuous monitoring of LAN/WAN, Wi-Fi, firewalls, VPNs, and other network assets via dashboards and alerting tools - Second-line diagnosis and resolution of connectivity incidents (VLAN, DHCP, DNS, basic routing/switching) - Execute standard changes (e.g., user access, guest Wi-Fi, basic policy updates) under run-books and change-control procedures - Capture, classify, and update tickets; elevate to L3 or field teams when required, ensuring accurate hand-over between shifts - Perform daily service checks on critical systems and produce shift reports - Maintain asset inventories and technical documentation - Collaborate with Cyber-SOC and Infrastructure teams during security or performance events Minimum Qualifications - Degree in Networks / Systems Administration (or similar) - Working knowledge of TCP/IP, switching & routing fundamentals, and basic network services (DNS, DHCP, VPN) - Familiarity with ticketing and monitoring platforms - English B2 (written

& spoken); Spanish a plus Nice-to-Have - Scripting or automation exposure (Python, Ansible) - Experience in industrial / OT networks What Makes You Successful Here We look for clear, assertive communicators who put the customer first, keep a cool head under pressure, pay close attention to detail, and enjoy working shoulder-to-shoulder with multidisciplinary teams . Benefits & Development - Permanent contract with competitive salary - Continuous training on leading platforms such as Fortinet, Palo Alto, and Cisco - Career path toward L3 engineering, OT-Cyber SOC, and architecture roles within Infraone's Lifecycle Services Our Values Ownership: We take responsibility and make things happen. Customer First: We obsess over client value and outcomes. Team Play: We win together. Ambition: We set bold goals and push boundaries. Excellence: We aim to be the best at what we do.

Location: Barcelona HQ - Hybrid: 3 days office Department: Lifecycle Services - Managed Network Operations infraone's purpose is to protect the critical infrastructure modern life depends on-from factories that produce essential goods to utilities and water supply-by providing world-class cybersecurity and network services to operational-technology (OT) environments . Born from an engineering company in 2011, we have delivered 700+ cybersecurity and IT/OT infrastructure projects and maintain 24 × 7 support for leading manufacturers across Europe . Guided by the values of Ownership, Customers First, Trust, Ambition, and Excellence , we are building Europe's leading OT-cybersecurity services firm. The Opportunity As a Level 2 NOC Technician you will be part of our follow-the-sun operations team. Your mission is to monitor, troubleshoot, and restore network services that keep our customers' plants, labs, and critical infrastructure running securely and without interruption. Key