Service Technical Support Engineer

We're looking for a Field Service Engineer (Desktop Support) to join our team in Barcelona, Spain. If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we'd love to hear from you! Why Join Excis?

• Operations in 190+ countries

• 6,000+ IT Engineers worldwide

• Trusted by 200+ Enterprise Clients

• Career growth in a global IT organization

• Collaborative and supportive work environment, + Deliver high-quality onsite and remote IT support for end users across assigned locations.

• Provide first-line helpdesk and desktop support for hardware, software, and network-related issues.

• Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.

• Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.

• Manage user administration activities including Active Directory account management and access support.

• Support and maintain local IT infrastructure, including: o Windows workstations o Servers o Printers o LAN/WAN connectivity o Basic network components

• Support mobile devices running iOS and Android.

• Conduct regular meeting room and AV equipment health checks to ensure operational readiness.

• Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.

• Act as the primary Point of Contact (POC) for local IT support.

• Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.

• Assist with IT asset management, inventory tracking, stock control, and documentation.

• Prepare inventory and asset reports, including trend analysis for recurring hardware failures.

• Provide support to nearby locations when required.

• Follow company security policies, operational procedures, and best practices.

• Minimum 2+ years of experience in Desktop Support, IT Support, or Field Services.

• Fluency in Spanish and English (spoken and written) is mandatory.

• Strong customer service and communication skills.

• Hands-on experience with: o Windows 10/11 o Active Directory o ServiceNow or similar ITSM tools o Desktop/laptop deployment and imaging o Hardware troubleshooting and replacement o Mobile device support (iOS & Android) o Basic networking and server support o Meeting room technologies and AV equipment

• Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.

• Strong troubleshooting and analytical skills.

• Ability to work independently while managing multiple priorities.

• Flexible to travel to nearby customer locations when required.

• Knowledge of Microsoft Office applications and endpoint security solutions.

• Experience with ITIL processes, enterprise environments, or application support is a plus.

At Excis, your expertise makes a real impact. You'll join a dynamic global team where you'll work with cutting-edge technologies while supporting enterprise clients worldwide. We offer:

• Competitive compensation
• Global career opportunities
• Professional development and continuous learning
• Collaborative international work environment
• Exposure to enterprise IT infrastructure and modern workplace technologies
• Opportunity to grow with one of the world's leading IT support organizations

Join Excis - A Global Leader in IT Support & Infrastructure Services! At Excis, we deliver world-class IT support solutions to enterprise clients across the globe. With operations in 190+ countries, 6,000+ engineers, and 200+ enterprise clients, we are committed to innovation, collaboration, and exceptional customer service.