Senior Platform Engineer / Site Reliability Engineer (SRE)

This is a highly visible and impactful role where you will drive automation, improve platform reliability, enhance operational efficiency, and help accelerate our transition toward cloud-native delivery models. You'll work on systems that support mission-critical communications, where resilience, security, scalability, and availability are non-negotiable. This is a fully remote position based in the Netherlands. What you'll do:

• Design, build, and maintain CI/CD pipelines and internal delivery tooling that support product development and customer deployments.
• Develop reusable Jenkins and GitLab CI/CD templates, automation frameworks, and engineering standards.
• Drive automation across deployments, upgrades, configuration management, operational workflows, and technical documentation.
• Build and support Kubernetes-based platforms operating in both cloud and on-premises environments.
• Improve the scalability, reliability, and maintainability of delivery processes and operational platforms.
• Manage and optimize infrastructure hosted within AWS and OVH environments.
• Utilize technologies such as Ansible, Terraform, Helm, Python, and scripting to eliminate manual effort and improve operational efficiency.
• Enhance observability through monitoring, logging, alerting, and operational readiness initiatives.
• Support platform components including Grafana, Zabbix, OpenTelemetry, HAProxy, MariaDB, Kafka, and OpenShift.
• Create and maintain installation guides, operational runbooks, deployment documentation, and engineering standards.
• Partner with customer-facing teams to understand deployment challenges and continuously improve the delivery experience.
• Participate in troubleshooting and escalation activities when required. (There is currently no formal on-call rotation associated with this role.)
• Leverage modern AI-enabled engineering tools and practices to improve productivity, quality, and operational effectiveness., * Make a real-world impact - Support critical communication platforms used by governments and emergency services to help protect millions of people.
• Drive modernization initiatives - Play a key role in evolving legacy and on-premises deployments toward modern, cloud-native architectures.
• Own and influence the platform - Help shape the tools, processes, and automation frameworks that power product delivery across the organization.
• Work with modern technologies - Kubernetes, GitLab, Terraform, Ansible, AWS, OpenShift, Kafka, observability platforms, and AI-assisted engineering tools.
• Collaborate across disciplines - Partner closely with Engineering, Infrastructure, Professional Services, and Product teams to improve the end-to-end customer delivery experience.
• Continuous learning and innovation - Explore emerging technologies and contribute to engineering best practices that improve scalability, reliability, and productivity.

• Fluency in Dutch and English
• Proven experience designing, operating, and improving software delivery platforms and automation frameworks.
• Strong experience with Kubernetes, containerized applications, and modern deployment practices.
• Experience building and maintaining CI/CD pipelines using Jenkins, GitLab CI/CD, or similar technologies.
• Experience with infrastructure automation and configuration management tools such as Ansible, Terraform, and Helm.
• Strong Linux administration and troubleshooting skills.
• Experience working with cloud platforms such as AWS and hybrid infrastructure environments.
• Strong understanding of system reliability, scalability, security, and operational best practices.
• Excellent communication skills and the ability to collaborate effectively across technical and non-technical teams.
• A continuous improvement mindset and a passion for automation and operational excellence.

You do not need experience across every technology listed above. We value strong engineering fundamentals, practical problem-solving skills, ownership, adaptability, and willingness to learn and continuously improve. Preferred Experience

• Experience in several of the following areas is highly desirable:
• GitLab Runners and CI/CD platform administration
• Kubernetes, OpenShift, and container orchestration
• Infrastructure as Code and platform automation
• Python, Shell scripting, and automation development
• Certificate management and secure system configuration
• Monitoring and observability platforms including Grafana, Zabbix, and OpenTelemetry
• Load balancing and traffic management technologies such as HAProxy
• AWS infrastructure and cloud-native services
• Kafka and event-driven architectures
• MariaDB and related database technologies
• Telecommunications, public safety, critical communications, or highly regulated environments

At Everbridge, our mission is to help protect people and communities during their most critical moments. As a global leader in critical communications, public warning, and enterprise safety solutions, we enable governments, emergency services, and organizations worldwide to deliver trusted, life-saving communications at scale., Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives. Our unifying mission is to keep people safe and businesses running. Want to know more about one of the fastest growing SaaS companies...? One that's not only a great place to work but does something amazing, SAVES LIVES...!! Headquartered in Boston and Los Angeles, with operations all over the world, our team of 1300+ dedicated employees support over 6000 global customers every day in their most crucial moments. During public safety threats such as active assailant situations, terrorist attacks or severe weather conditions, as well as critical business events such as IT outages or cyber-attack incidents, customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes, and track progress on executing response plans.