Senior ServiceNow ITSM Solution Architect

• Design and implement enterprise-grade ServiceNow ITSM solutions aligned with ITIL frameworks and business objectives.
• Define the long-term architectural roadmap and platform strategy for enterprise ServiceNow environments.
• Architect scalable, reusable, and upgrade-safe solutions using JavaScript, Glide APIs, Script Includes, and ServiceNow best practices.
• Design and oversee secure enterprise integrations using REST, SOAP, JDBC, and IntegrationHub.
• Develop and manage large-scale data migration and synchronization solutions using Import Sets, Transform Maps, staging tables, and scheduled data imports.
• Architect event-driven workflows utilizing Business Rules, Script Actions, Registered Events, Scheduled Jobs, and email notification frameworks.
• Design advanced Service Catalog items, Record Producers, Service Portal components, and dynamic client-side experiences.
• Monitor, troubleshoot, and optimize platform performance by identifying slow transactions, optimizing database queries, and improving script execution.
• Conduct technical design reviews, enforce development standards, and establish governance for scoped and global applications.
• Lead root cause analysis for complex platform issues and implement long-term corrective solutions.
• Manage update sets, platform upgrades, and ensure adherence to ServiceNow development best practices.
• Collaborate with business and technical stakeholders to translate complex requirements into scalable ServiceNow solutions.
• Advise executive leadership on ServiceNow capabilities, platform roadmap, technical limitations, and strategic implementation decisions., * Mentor development teams and conduct technical design and code reviews.
• Communicate technical concepts effectively with executive and business stakeholders.
• Drive continuous improvement through platform optimization and best practices.

What We Bring to the Table:

• Opportunity to architect and lead enterprise-scale ServiceNow ITSM implementations.
• Exposure to complex integration, automation, and platform modernization initiatives.
• A collaborative environment focused on innovation, architecture, and technical excellence.
• Opportunities to influence platform strategy and enterprise technology decisions.
• Challenging projects utilizing the latest ServiceNow capabilities and best practices.
• Continuous learning, certification support, and professional growth opportunities.
• A culture that values technical leadership, collaboration, and operational excellence.

• 8-10 years of experience in ServiceNow development, solution architecture, and ITSM implementation.
• Strong expertise in designing enterprise-scale ITSM solutions using the ServiceNow platform.
• Advanced proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, and ServiceNow scripting frameworks.
• Extensive experience integrating enterprise applications using REST, SOAP, JDBC, and IntegrationHub.
• Hands-on experience with Import Sets, Transform Maps, data migration, and large-scale data synchronization.
• Strong knowledge of Service Catalog, Record Producers, Service Portal, and workflow automation.
• Experience optimizing platform performance, transaction processing, and database efficiency.
• Deep understanding of ITIL processes and ITSM best practices.
• Experience establishing development standards, governance models, and architectural guidelines.
• Excellent analytical, problem-solving, stakeholder management, and communication skills.

You Should Possess the Ability To:

• Design scalable, secure, and upgrade-safe ServiceNow architectures.
• Translate complex business requirements into enterprise technical solutions.
• Lead architectural governance and enforce ServiceNow development standards.
• Build secure, high-performing integrations across enterprise platforms.
• Optimize ServiceNow platform performance and troubleshoot complex technical issues.