Principal Technician (ICT System)

Based in Brunssum, The Netherlands you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSSC, which provides effective static and deployable Information Communications Technology (ICT) system repair and maintenance as well as ICT Hardware Asset Management (AM) services in support of NATO operations, exercises and training. As the Central Warehouse for ICT Hardware within NATO, CSSC is responsible for the supply activities associated with stock management, procurement, delivery, receipt and through life management of all ICT hardware items. CSSC personnel are located within the central hub in Brunssum as well as the three Forward Support Points at Bydgoszcz, Grazzanise and Wesel.

We are looking for a driven and enthusiastic Principal Technician (ICT System) who will take on the following roles and responsibilities:

· Software Configuration

· System Software

· Network Support

· Systems Installation and Removal

For a full list of duties, please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

· Higher vocational training in a relevant discipline (such as Computer Science, Information Technology, Telecommunications, Electronics, or Electrical Engineering) with 3 years post-related experience; or a secondary educational qualification with 5 years post-related experience within the past 10 years.

· Proven experience configuring hardware and software on enterprise servers and client baselines with the ability to work independently to solve problems

· Deep understanding of ICT systems, database administration, and troubleshooting techniques utilizing complex test equipment

· At least 2 years of experience leading, supervising, motivating, or directing a technical team of technicians

· Fluency in English, both written and spoken

· 5 year contract with competitive tax-free salary and household and children's allowances;

· Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

· Excellent private health insurance scheme;

· Generous annual leave of 30 days plus official holidays;

· NATO Pension Scheme;

· Development programs such as professional training, wellbeing, and more

SUMMARY

The Executive Management (EM) Division has the lead role in the overall management of the NATO HQ. The EM Division covers the following directorates: HQ Support and Transformation (HQST), Human Resources (HR) and Information, Communications, and Technology Management (ICTM).

Within the Executive Management Division (EM), NATO’s International Staff (IS) Human Resources (HR) Directorate is comprised of five pillars: Talent Management and HR Integration (talent acquisition, talent development, organisational design, development and change management, and business partnership); HR Policy and Strategy Coordination (IS and NATO-wide HR Policy);  Staff Services (contracts, pay and allowances, pensions, insurances, records and leave, and privileges and immunities), the Data Analytics section; and the Medical Unit.

The NATO-Wide Personnel Management Information System (NW-PMIS) provides personnel management ICT support for NATO civilian staff and pensioners. It is an in-house developed Oracle application used by HR centres of around 20 NATO Bodies spread across NATO member countries for the primary purpose of salary and pension calculation.

The post incumbent supports the payroll aspects of this system from an Information Technology standpoint. Tasks will involve analysis, design, development and maintenance of the software used by the NW-PMIS application