MID-Level / Senior Application Analyst

Do you want to contribute to digital customer solutions that make a real impact? As a Customer Apps Analyst, you'll play a key role in the ongoing development of our digital customer channels-and thus our digital brand image Everything our customers see online comes together in our customer apps: from viewing contracts to gaining insight into energy consumption and using our digital services. The customer portal plays a central role in this. You'll ensure that these applications work properly, are user-friendly, and are continuously improved. You'll be the first point of contact for incidents, user questions, and change requests. With your analytical mindset, you'll quickly get to the root of a problem and translate it into sustainable, practical solutions. In doing so, you'll work closely with colleagues from teams such as Sales, Operations, Product Management, and Development to implement improvements that contribute to an optimal digital customer experience. Within the Customer Apps team, we go beyond traditional application management. We take a product-focused approach, guided by ownership, customer value, and continuous improvement. You'll translate business needs into clear functional requirements, oversee testing processes, support releases, and ensure that changes are successfully implemented throughout the organization. Your work directly influences how customers experience Scholt Energy digitally. You'll help design smarter processes, further optimize systems, and actively contribute to the future of our digital customer platform.

You are an analytical and communicative professional with a bachelor's degree, for example in Business Administration, Computer Science, or a related field. You have experience with application management, functional analysis, or business analysis, and you thrive in an environment where collaboration, ownership, and continuous improvement are central. You effortlessly translate complex issues into concrete solutions, while seamlessly bridging the gap between business and IT.

• A completed bachelor's degree , for example in Business Administration, Computer Science, or a related field
• At least 3 years of relevant experience in application management, functional management, or business analysis
• Experience with system changes and translating business needs into solutions
• Knowledge of or experience with IT Service Management processes , preferably ITIL
• Experience with requirements analysis and testing is a plus
• Excellent command of the Dutch language and good command of the English language Wat wij bieden Lees hoe wij onze waarde als werkgever bewaken en jou de tools bieden om je werk op de best mogelijke manier te doen.