Junior MDM Analyst

The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work, * Process requests from our customers in a way that will delight them

• Maintain market data inventory accurately using Calero's cutting edge MDM software
• Reconcile and process vendor invoices for payment; investigate and resolve any cost

discrepancies

• Prepare, verify and distribute reports
• Support development and maintenance of bespoke client functionality
• Co-ordinate software updates within our global team, including internal testing
• Assist Customer in User Acceptance Testing
• Contribute to and participate in regular service review meetings or conference calls with

customers and relevant staff members

• Monitor and report on a regular basis, regarding Service Level Agreement metrics
• Continuously review and audit existing processes to ensure effective performance and

compliance with mutually agreed requirements and control procedures

• Promote the managed service activities, new features and projects that may benefit the

customer and increase revenues

• Become a subject matter expert in the assigned customer's profile of market data services with a

specific focus on their business

• In collaboration with team members, demonstrate the value of our solutions to our customer and

ensure that the managed service meets and exceeds their expectations

• Own all relevant documentation, including customer process documents, keeping them up to

date

• Raise a Help Desk ticket for any system issue and manage ticket to resolution
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Evaluate process and automate whenever possible
• Conduct regular client meetings
• Answer questions during meetings, providing further background and detail

• Bachelors Degree or equivalent experience in an analytical field (preferred)
• Experience in analyzing data sets

Experience and Training:

• A previous role working in an office/professional environment (like an internship) where they

were involved in using Excel

Technical Knowledge:

• Data entry knowledge
• Excellent at writing formal emails
• Basic SQL knowledge is preferred but not essential
• Confident with customer facing role
• Excellent verbal and written communication skills, including ability to effectively

communicate with internal and external customers

• Strong organizational skills and time keeping
• Good overall computer proficiency (MS Office - Word, Outlook, etc.)
• Must be able to meet deadlines, while maintaining a positive attitude and providing

exemplary customer service

• Ability to work independently and to carry out assignments to completion within parameters

of instructions given, prescribed routines, and standard accepted practices