Incident Manager - Relaunch@Capgemini

We have a great opportunity to join Capgemini's dedicated Service Management team as an Incident Manager, working with a growing portfolio of high-profile clients. The Incident Manager oversees the resolution of incidents, manages documentation, and facilitates communication. The primary goal is to swiftly restore services and minimize disruptions to business operations. Team members collaborate cross various ITIL towers, including Change, Problem, and Service Desk., Our Incident Managers can be expected to engage with the following responsibilities and activities:

• Monitoring and managing the progress of incidents and service requests of internal teams and external teams as required
• Liaison with Problem Management team as required to expedite resolution of incidents
• Monitor resolver queues and escalate when incidents are not being resolved within service levels
• Provide incident reporting as needed
• Identify service improvement opportunities
• Managing virtual teams to deliver Incident Management process and working cross functionally
• Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
• Hosting and facilitating of Incident Management meetings
• Develop further understanding of cross systems interrelations in context of the global business process
• Build upon an existing understanding of Service Management Framework

. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

We're not looking for perfection - we're looking for potential. You don't need to meet every requirement listed - if you have relevant experience and a willingness to learn, we encourage you to apply., We're looking for individuals who have experience working as an analyst in a Service Centre environment, with good PC skills - including working knowledge of ServiceNow, Outlook, Word and Excel. You will also have:

• A strong soft skillset such as good management and communication skills, both written and verbal
• Sound organisational skills and the ability to work to tight deadlines under pressure
• Flexibility with the ability to multitask and take on additional roles when required - a must

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

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To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.