Regional Support Engineer

As the company continues to expand, they are looking for an experienced engineer based in Devon to become their technical presence across the South West.

You will work closely with colleagues based elsewhere in the UK, while taking responsibility for supporting customers throughout your region. The role combines remote technical support with regular customer site visits for hands-on troubleshooting, installations, technical advice and project work.

This is not a position where tickets are simply passed on to someone else. You will be expected to take ownership of technical issues, communicate clearly with customers and see problems through to resolution. What You Will Be Doing

• Providing remote and onsite IT support to business customers
• Acting as an escalation point for more complex technical issues
• Supporting Microsoft 365, including Exchange Online, SharePoint and Teams
• Administering Microsoft Intune and Entra ID environments
• Troubleshooting desktops, laptops, servers and networking equipment
• Supporting Microsoft Defender and cyber security best practices
• Assisting with installations, upgrades and customer projects
• Keeping customers informed throughout the support process
• Researching and resolving unfamiliar technical problems
• Working closely with colleagues across the wider technical team
• Producing clear technical documentation and customer updates, * Become the trusted local engineer for customers across the South West
• Varied combination of technical support, projects and customer-facing work
• Exposure to modern Microsoft cloud and security technologies
• Ongoing training and professional development
• Clear progression opportunities within a growing MSP
• Friendly, supportive and collaborative technical team

Are you an experienced IT Support Engineer who enjoys building strong relationships with customers rather than spending every day behind a service desk?, * Experience in a 2nd Line Support, IT Support Engineer or MSP support position

• Strong Microsoft 365 administration skills
• Experience supporting Microsoft Intune and Entra ID
• Advanced desktop, application and user troubleshooting skills
• Good networking knowledge, including switches, wireless networks and firewalls
• Excellent customer service and communication skills
• Confidence working independently and managing your own workload
• A full UK driving licence and access to your own vehicle
• Based in Devon and able to travel to customer sites across the region

Desirable

• Microsoft Defender experience
• Azure administration experience
• Windows Server administration
• Active Directory and Group Policy
• RMM and remote support tools
• PowerShell
• Cyber security knowledge
• Microsoft certifications
• Previous Managed Service Provider experience, * Microsoft 365
• Microsoft Intune
• Azure Administration
• Microsoft Defender
• 2nd Line IT Support
• Active Directory
• Customer Service
• Microsoft Entra ID
• Network Troubleshooting
• Windows Server

Do you have experience supporting Microsoft 365, Intune, networking and modern cloud environments? Would you like to work from home while becoming the trusted local engineer for customers across Devon and the South West? If so, this could be an excellent opportunity. We are recruiting for a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK.