365 Email & App Support - FTC

• We manage the IT support mailbox and respond to requests as they come in.
• We provide desktop support and end-user support across Windows and Mac devices.
• We administer Microsoft 365, including user and group creation and maintenance.
• We support email troubleshooting across Mimecast and Exchange Online.
• We ensure newly built laptops are connected to Intune.
• We support remote offices around the world and be available on site when required.
• We maintain on-premise Active Directory.
• We support company applications and systems used across the business.
• We manage starters and leavers, following the relevant processes and keeping records updated.
• We maintain IT documentation and keep user guides up to date.
• We maintain the distribution lists spreadsheet as groups are created or deleted.
• We help keep the Microsoft 365 environment tidy and consistent.
• We liaise with Engineering and other internal teams when support is needed.
• We keep printer toner stocked and replace it as needed.
• We order new licences as required, including Adobe and Microsoft 365.

Technologies:

• Active Directory
• Support
• Microsoft 365
• Windows
• Office 365
• CRM
• Firewall
• Security, We are offering a 12-month fixed-term Email & App Support role based in Hemel Hempstead with a salary of £30k to £35k. We provide a range of benefits including free lunch, free refreshments, Pizza Friday, a chocolate draw, free parking, fruit and snacks, a breakout room and flexible time. In this role, you will be part of a collaborative IT support environment with crossover into engineering and support across the UK and international offices.

• We are looking for experience providing desktop support in a busy IT environment.
• We need strong knowledge of Windows 11, 10 and 7 end-user support.
• We require experience supporting Mac OS.
• We need hands-on knowledge of Microsoft 365 administration, including Exchange, Entra and Intune.
• We are looking for experience creating and maintaining users and groups in Microsoft 365.
• We need someone comfortable supporting email issues through Mimecast and Exchange Online.
• We require experience maintaining on-premise Active Directory.
• We are looking for someone able to work physically in our office when needed and provide remote support to offices around the world.
• We need strong organisational skills and the ability to keep documentation, inboxes and records tidy and up to date.
• We are looking for someone who can gather information, escalate tickets appropriately and liaise with technical teams.
• Experience supporting company applications and systems such as Deskbird, KnowBe4, Sophos, Synology, Microsoft Dynamics, Ubiquiti, Meraki and CodeTwo would be beneficial.