Senior Infrastructure Support Engineer

• We provide high-quality technical support across a varied client base.
• We act as a senior escalation point across Support and Projects.
• We resolve complex infrastructure issues and support advanced IT environments.
• We contribute to solution design and pre-sales activities.
• We work closely with technical leadership to deliver robust solutions.
• We drive automation, innovation and continual service improvement.
• We participate in technical meetings and provide expert guidance to technical and non-technical stakeholders.
• We support service delivery by maintaining high levels of customer satisfaction and SLA performance.
• We undertake occasional onsite visits where required.
• We identify recurring issues and implement long-term solutions.
• We improve processes through automation, AI and optimisation.
• We contribute to technical documentation, standards and knowledge sharing.
• We mentor junior engineers and promote best practice across the team.

Technologies:

• AI
• Citrix
• Cloud
• Copilot
• Firewall
• Support
• Linux
• Load Balancing
• Microsoft 365
• Nginx
• PowerShell
• SharePoint
• Ubuntu
• VMware
• Windows
• Office 365, We are a well-established MSP organisation offering a senior infrastructure support role based in Birmingham with hybrid working. This is a key technical position within our growing team, focused on advanced infrastructure support, solution delivery, pre-sales input and continual improvement. We work across a diverse range of technologies and provide the opportunity to play an important role in technical leadership, automation and service excellence.

• Proven experience in a senior 3rd/4th line infrastructure support role.
• Strong troubleshooting skills across enterprise infrastructure technologies.
• Healthy knowledge of Linux (Ubuntu) and VMware.
• Experience with Windows Server.
• Experience with Citrix.
• Experience with Microsoft 365 and Entra ID.
• Experience with Apache, NGINX and/or IIS.
• Knowledge of DNS, networking and load balancing.
• Experience with backup and disaster recovery.
• Experience with SonicWall or similar firewall technologies.
• Experience using PowerShell for administration and automation.
• Exposure to AI and automation tools to improve operational efficiency.
• Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.
• MSP background is desirable.
• Experience in pre-sales, solution design and technical scoping is desirable.
• Experience with RFP/RFT responses and quotation design is desirable.
• Experience with cloud migration projects, including Microsoft 365 and SharePoint, is desirable.
• Experience with AI-driven service improvements using tools such as Microsoft Copilot or Power Automate is desirable.
• Relevant Microsoft, VMware, Citrix or SonicWall certifications are desirable.