Senior Network Support Engineer

• Maintain and support internal and external network infrastructure and services
• Manage, operate, and support network systems and equipment
• Respond to incidents, service requests, and system-generated events
• Ensure network stability, performance, and excellent customer experience
• Participate in our out-of-hours rota approximately one in every four weeks

Technologies:

• Cisco
• Support
• ITSM
• Network
• Security

• Previous experience in a network-focused IT service role
• Relevant certifications such as CCNA, CCNP, Fortinet NSE, or JNCIA
• Strong experience configuring and supporting routers and switches
• Demonstrated experience managing Cisco and/or Fortinet technologies
• Experience with security products, especially Cisco ASA and Firepower
• Understanding of routing protocols such as BGP and OSPF
• Experience with monitoring tools such as LibreNMS, FortiManager, and Nagios
• Knowledge of network security, AAA, TACACS, RADIUS, and 802.1X
• Good understanding of wireless systems such as Meraki, Ubiquiti, and Cisco
• Experience using ITSM tools for ticketing, time logging, and remote support
• Strong documentation skills, including network diagrams, troubleshooting guides, and work instructions

We are Modern Networks, established in 2000, and we are a growing IT Managed Service Provider and Internet Service Provider specialising in delivering services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services, from endpoint technology to connectivity and telephony. Our partnerships with market-leading vendors enable us to deliver first-class services and solutions. This Senior Network Support Engineer role sits within our third line managed services team. We offer great prospects for progression, knowledgeable and experienced colleagues, a healthy work-life balance, and a commitment to diversity and inclusion. We also provide 25 days of annual leave plus bank holidays.