IT Support Engineer

• We handle 1st and 2nd line support requests.
• We support Microsoft 365, including Exchange, SharePoint, and Intune/MDM.
• We support and administer Windows 10/11 and Windows Server, including ADDS, DHCP, DNS, and VPN.
• We visit customer sites for installs, break/fix work, and networking refreshes, including servers, Wi-Fi, cabling, PCs, and full-stack hardware.
• We build and configure hardware in the office accurately and efficiently.
• We get involved in project work such as Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, and full Wi-Fi replacements.
• We develop and share practical knowledge articles and technical workarounds to help the Service Desk resolve issues more efficiently.
• We ensure all support activities follow company policies, security requirements, and relevant data protection and compliance standards.
• We build customer confidence through proactive, professional communication and regular updates throughout the support journey.

Technologies:

• Azure
• Cloud
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Security
• SharePoint
• VPN
• Windows
• Office 365

• Were looking for someone with at least 1 year of IT support experience, ideally within an MSP environment.
• We need strong Microsoft 365 and Windows experience.
• We need network knowledge, including Wi-Fi, VLANs, and UniFi or similar technologies.
• Were looking for someone who takes ownership, makes sensible decisions, and communicates clearly.
• We need someone who is well-organised and methodical, and able to handle projects as well as support tickets.
• We need clear written communication skills, especially for documentation and client communication.
• A full UK driving licence and access to your own vehicle are required.
• Basingstoke, Hampshire commute or relocation is required, and candidates in Hampshire are preferred.

We are a small but ambitious MSP based in Basingstoke, with office-based work and onsite visits across the local area. This is a full-time, permanent IT Support Engineer role at the centre of our service delivery and expansion. We offer a competitive salary depending on experience, company pension, laptop and mobile phone, standing desk and walking pads for office use, access to BrightHRs Wisdom Application, 25 days holiday plus bank holidays with the opportunity to earn up to 10 additional days, training and support with certifications, and mileage paid at the 2026 HMRC rate.