IT Systems Administrator

• We will have you own day-to-day IT service delivery by managing, triaging, and resolving user support tickets in Jira Service Management within agreed SLAs.
• We will have you manage the full joiner, mover, and leaver lifecycle across Microsoft 365 and Entra ID, including account provisioning, licensing, group and access assignment, and secure offboarding.
• We will have you administer Microsoft 365, including Exchange Online, SharePoint, Teams, and Intune endpoint management.
• We will have you administer Dynamics 365 / Dataverse, including user and security role management, licence assignment, environment administration, and first-line support for CRM users.
• We will have you administer Microsoft Entra ID, including identity management, conditional access, application registrations, and identity governance and security.
• We will have you act as the day-to-day point of contact for our co-managed service supplier, including raising, tracking, and managing supplier tickets for Azure infrastructure and SOC/MDR security monitoring.
• We will have you manage and configure Azure resources such as virtual machines, SQL Server and databases, and networking, working with our co-managed service arrangement.
• We will have you ensure endpoint and server patching and update compliance across the estate and remediate gaps identified by Defender and Intune.
• We will have you manage our Fortinet firewall estate, including configuration, firmware updates, rule and policy changes, VPN and IPS management, and regular rule-base reviews.
• We will have you troubleshoot network issues, including DNS, DHCP, and VPN services.
• We will have you provide hands-on IT support to business users on Windows 11 and Microsoft 365, including desk setup, meeting room AV, printers, and other office IT equipment.
• We will have you own IT asset management, including maintaining an accurate asset register, conducting physical hardware audits, and managing the procurement, allocation, and disposal of devices.
• We will have you assist with reviewing IT support policies and procedures and support ISO 27001, Cyber Essentials, and PCI-DSS audit activities.
• We will have you help with other IT administration tasks when required and keep your skills and knowledge updated to industry standards.

Technologies:

• Azure
• Cloud
• CRM
• Firewall
• Firmware
• Hardware
• Support
• ITSM
• JIRA
• Microsoft 365
• Network
• SQL
• Security
• SharePoint
• VPN
• Windows
• Office 365

• We ideally want someone with an IT undergraduate or Masters degree and practical IT system administration experience.
• We need demonstrable experience across Microsoft 365, Entra ID and Intune administration, Windows desktop and server operating systems, network administration, cloud services (Azure), and firewall and IPS management.
• We prefer experience with Dynamics 365 / Dataverse administration.
• We need experience running joiner and leaver processes and IT service desk operations using Jira Service Management or similar ITSM tools.
• We need demonstrable experience working with third-party vendors and managed service providers, including co-managed Azure and SOC/MDR arrangements.
• We need a solid understanding of patch management, endpoint security, and asset management practices.
• Relevant certifications, or a willingness to undergo training and certification, is required.
• We need someone who can learn quickly in a fast-paced environment and be flexible to cover where needed.
• We need good verbal and written communication skills.
• We need good teamworking skills and the ability to teach and mentor junior staff.
• We need strong problem-solving skills and the ability to escalate appropriately.
• We require a willingness to undergo a DBS check to allow access to our PCI compliance estate.
• We can only accept applications from candidates who can prove their eligibility to work in the UK.
• We require the ability to commute to or relocate to Finchley N3 before starting work.

We are Creative Car Park (CCP), a leading UK car park management company with over 25 years in the industry. We help small to medium land and site owners maximise the value, convenience, and security of their parking areas, and we are known for leading the development of parking technology, including being the first to use ANPR camera technology to manage and enforce car parking. Our mission is to create the best car park experience for site owners and users, focused on peace of mind, security, and value. We are a dynamic, growing business experiencing rapid change as we adapt to a changing market, and this role offers the chance to support daily operations while contributing to an upcoming cloud migration project. We are an equal opportunities employer with a diverse workforce, and we offer a meaningful, fast-paced environment where no two days are the same and you can make a daily impact alongside passionate, down-to-earth colleagues.