IT Support Engineer

• Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
• Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
• Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

We are looking for a IT Support Engineer that enjoys developing and automating our in house IT systems, troubleshooting the office IT environment and administers the day to day IT related requests.

This is a chance to build out the IT support team together with our growing IT team and ensure excellent support for Lendable (600+ people).

We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment .You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.

This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!

What's the job

• Be the first point of contact for our office staff with their IT issues
• An enthusiastic attitude towards learning and flexibility to adapt to new challenges or changes in direction
• Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards
• Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.
• Onboarding of new joiners across multiple geographic locations and support with their technical needs
• Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals
• Improve and develop our systems with automations and scripting deployments

• Minimum of 3+ years experience in IT Support/Service desk support
• Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.
• Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
• Experience in repairing and/or troubleshooting all various computers and operating systems, especially MacOS
• A natural problem solver with a high level of attention to detail & excellent verbal and written communication
• A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
• Willingness to visit our office locations in Kent and London as required

Nice to haves

• Have some scripting knowledge and/or experience. (Bash or PowerShell)
• Industry-specific background knowledge, particularly in sectors like finance.
• Experienced in network management and troubleshooting
• Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

Pulled from the full job description

• Referral programme
• Car scheme, Interview process
• A quick phone call with one of the team
• Technical Interview
• In person interview where you'll meet the team you'll work and a member of the senior tech leadership.

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world's leading fintech companies and are off to a strong start: * One of the UK's newest unicorns with a team of just over 700 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers' hands in minutes instead of days. We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes., Life at Lendable * Winning team: the opportunity to scale up one of the world's most successful fintech companies * Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites * Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls * Health coverage: support for your physical and mental wellbeing, including private health cover * Retirement & savings: long-term financial wellbeing through retirement savings plans * Employee referral programme: earn a competitive bonus when you refer successful new team members