Senior Product Owner

• Enables Lloyds and partner-led retention journeys (OEM, dealer and broker-led)
• Uses data, insights and predictive models to identify and act on retention opportunities
• Builds ecosystem capabilities, to enable customers to access related products and services to meet more of their everyday needs

This is a hands-on leadership role where you'll combine commercial insight, customer understanding and technical expertise. You'll be responsible for the backlog, define clear outcomes, and work closely with engineering, data, commercial and partner teams to deliver measurable customer and business value.

You'll play a key role in developing the ecosystem strategy, building partnerships, and ensuring we move to connected, orchestrated customer experiences.

Why join us?

We're on an exciting journey to transform our business and the way we serve customers across the mobility lifecycle. We're investing in platforms, partnerships and people to create a more connected, data-driven future., Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

• 5 years experience as a Product Owner in an agile environment, owning backlogs, roadmaps and outcomes
• Strong ability to translate strategy into delivery, balancing commercial, customer and technical needs
• Experience working with data-driven products, including analytics, triggers or predictive models
• Strong collaboration skills, influencing across commercial, engineering, data and partner teams
• Understanding of platforms, integrations or ecosystem-based products
• Ability to measure and optimise performance (e.g. retention, conversion, product penetration)

And any experience of these would be great:

• Experience in motor finance, automotive, or mobility ecosystems
• Exposure to partner-led journeys (OEM, dealer, broker or marketplace models)
• Knowledge of API/integration-led platforms or customer lifecycle products
• Awareness of regulatory and compliance considerations in financial services

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing If you think all banks are the same, you'd be wrong. We're an innovative, fast-moving business shaping finance as a force for good - empowering our people to innovate, explore possibilities and grow with purpose. As one of the UK's largest vehicle-funding companies, we have funded or leased over 1.1 million vehicles and currently fund 1 in 8 electric vehicles on UK roads. We're now hiring a Senior Product Owner to lead Retention & Ecosystems. This part of our strategy focuses on building a connected mobility ecosystem to drive long-term value for our customers and for our business. This role sits at the heart of how we evolve and are data-led in how we manage our customer relationships, working across the Bank, OEMs, dealers, brokers, and emerging mobility partners., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.