Network Support Engineer

As a Network Support Engineer, you will design, implement, and maintain secure, high-performing network infrastructure across on-premise and cloud environments. You will monitor performance, troubleshoot issues, and manage key network components including routers, firewalls, and load balancers. Collaborate with internal teams and vendors while providing advanced support and driving continuous network improvements., Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

• A degree or diploma in Computer Science, IT, or a related field.
• CCNA or CCNP certification (preferred).
• Strong knowledge of core networking concepts including TCP/IP, DNS, DHCP, and routing protocols (OSPF, BGP, EIGRP).
• Solid understanding of WANs, LANs, NAT, and VPN technologies.
• Hands-on experience with network hardware such as Cisco and Meraki switches, and Fortinet firewalls (experience with other vendors is advantageous).
• Experience using network monitoring tools such as SolarWinds, PRTG, or Wireshark.
• Exposure to cloud networking environments (e.g. AWS VPC, Azure VNets).
• Familiarity with scripting or automation tools such as Python, Bash, or Ansible (preferred).
• A good understanding of network security principles.

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.