TechBar Infrastructure Engineer, User Services

Talcott Financial Group is seeking a highly skilled, customer-focused Infrastructure Engineer to support the TechBar walk-up IT service experience and Talcott's global user base. This role serves as a front-facing technical expert responsible for delivering white-glove support, modern endpoint management, and reliable infrastructure services. The ideal candidate combines strong technical expertise with exceptional customer service to enable employee productivity and support Talcott's cloud-first strategy. This position will work out of our Hartford, Connecticut office 3-5 days per week. Additionally, the selected candidate will be required to travel up to 10% to Talcott offices or selected locations as needed for onsite support., * Serve as a primary point of contact for TechBar walk-up support, delivering high-quality, white-glove IT assistance to employees

• Image, provision, configure, and support end-user devices using Windows Autopilot, Microsoft Intune, or similar endpoint management tools.
• Manage software deployments, patching, endpoint lifecycle activities, and ongoing device compliance
• Maintain accurate asset records, inventory tracking, and device lifecycle documentation
• Develop and maintain PowerShell and Python scripts to automate repeatable operational and infrastructure support tasks
• Administer Azure Active Directory identity and access functions, including user access, group management, authentication support, and security-related configuration
• Support Azure infrastructure services, including Azure Virtual Desktop, recovery and resiliency capabilities, security controls, Azure Firewall, and SharePoint-integrated solutions
• Troubleshoot complex endpoint, application, cloud, and infrastructure issues while coordinating with internal teams or vendors as needed
• Create and maintain documentation, standard operating procedures, and knowledge base content to improve service consistency and operational readiness

• Minimum of 3 years of experience in IT infrastructure, end-user services, desktop engineering, or a related technical support role preferred
• Hands-on experience with Microsoft Intune, Endpoint Manager, Windows Autopilot, device imaging, endpoint provisioning, and lifecycle management.
• Experience supporting Azure Virtual Desktop or other virtual desktop infrastructure technologies.
• Working knowledge of Azure services, including identity, security, recovery, infrastructure support, SharePoint integration, and Azure Firewall concepts
• Proficiency with PowerShell scripting and experience using Python for automation or operational support tasks.
• Familiarity with Microsoft AI and productivity tools, including practical use of Microsoft AI capabilities in an enterprise environment.
• Strong troubleshooting, communication, documentation, and customer service skills
• Microsoft certifications related to Azure, Microsoft 365, Endpoint Manager, security, or modern workplace technologies are a plus
• Candidates with experience supporting a TechBar, walk-up IT service model, or executive-level white-glove support environment are preferred
• Experience with Azure backup, disaster recovery, resiliency planning, and cloud governance practices is a plus
• Knowledge of Azure security practices, firewall configuration, conditional access, identity protection, and access control fundamentals is preferred
• Experience supporting SharePoint, Microsoft collaboration platforms, and cloud-integrated productivity solutions is a plus
• Effective verbal and written communication skills with demonstrated professional diplomacy
• Customer-centric and problem-solving mindset
• Positive, can-do attitude
• Note* This position will require 10% travel

This range represents the minimum and maximum annual base salary we reasonably expect to pay for this role at the time of posting. The actual base pay could vary and may be above or below the listed range. The base pay is based on factors including but not limited to experience, competence, and demonstration of proficiencies essential for the role. The base pay is just one component of Talcott's total annual compensation for employees. Other compensation may include annual bonuses, long-term incentives and recognition.

Talcott Financial Group* is an international life insurance group and the industry's trusted partner for comprehensive risk solutions. Talcott creatively designs and expertly delivers responsive solutions that transfer risk and manage capital in a way that supports the strategic needs of insurers today and into the future. Talcott Financial Group has a proven track record of well-executed transactions, and the enterprise benefits from its strong financial position with over $127 billion in assets under management, its investment-grade financial strength ratings, and its partnership with Sixth Street, a leading global investment firm. Talcott Financial Group's two core business platforms include: U.S. based Talcott Resolution and Bermuda and Cayman based Talcott Re.