EXPERIENCED IT Systems Engineer & Support Specialist (REQ21840)

• Must be experienced with setting up new Servers, Storage arrays, Virtual Machines, Enterprise Backup, Server Security, Firewalls, etc.
• Provide day-to-day administration and operational support for servers, systems, and applications, including performance monitoring, patching, updates, and upgrades.
• Perform troubleshooting and diagnostics for servers, networks, and enterprise systems; assist with planning and implementation of major information systems.
• Must have experience with managing Active Directory and Intune: user and group management, device provisioning, configuration and compliance oversight, script development and deployment, and application packaging, deployment, and updates.
• Conduct weekly MDM (JAMF) audits to ensure device compliance; contact users and remediate non-compliant devices.
• Support information security initiatives and conduct system audits, including HIPAA/HITECH compliance.
• Manage user access controls, software licensing, printer systems, and ListServ email services (list creation, user management, permissions, role audits).
• Serve as a technical consultant for infrastructure, security, mobile device management, and educational technologies.
• Create and maintain technical documentation and liaise with Central IT (OIT), hospitals, and external partners.

Help Desk & User Support

• Provide first and second tier technical support for desktops, mobile devices, AV systems, network access, and connectivity issues.
• Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and software.
• Support Office 365, SharePoint, classroom and instructional technologies, and assist with research and clinical IT needs.
• Respond to support requests via phone, chat, ticketing system, email, and walk-ins; provide on-site (may require travel) and remote support for all on- and off-campus locations.
• Provision equipment and system access for new users.
• Test and evaluate new tools, procedures, and software prior to deployment.
• Create end-user documentation and maintain knowledge base articles.
• Mentor and support Help Desk staff and student workers.

• Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of related experience; or Associate's degree from an accredited institution in an appropriate area of specialization and five years of related experience required.
• Excellent customer service and communication skills.
• Valid driver's license.

PREFERRED QUALIFICATIONS

• Experience using and supporting Windows, Apple macOS, iOS, Android, and Office 365.
• Experience with Active Directory, Entra, Intune, and JAMF.
• In-depth Linux experience
• Experience using Hypervisors such as VMware, Hyper-V, KVM, etc.
• Experience with enterprise backup software such as Veeam, CrashPlan, etc.
• Strong technical writing skills.
• Experience with scripting languages.

Pulled from the full job description Professional development assistance Tuition reimbursement 403(b) Health insurance Retirement plan Paid time off Vision insurance, If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion).
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

This position does not include relocation reimbursement or moving expense assistance.

APPLY ONLINE: https://fau.wd1.myworkdayjobs.com/en-US/FAU/details/IT-Systems-and-Support-Specialist_REQ21840

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

The IT Systems Engineer and Support Specialist (REQ21840) will support the mission of the Schmidt College of Medicine at Florida Atlantic University, one of the fastest-growing medical schools in the nation. The College is dedicated to excellence in education, research, clinical care, and community engagement and is nationally recognized by U.S. News & World Report. Through partnerships with more than 300 community organizations from Miami-Dade to Vero Beach, the College creates a significant impact across South Florida.