Software Engineering Manager-SRC-First Response

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineering Manager within PNC's SRC First Response organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Birmingham, AL, Phoenix, AZ or Denver, CO.

Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services, major incidents, and high-severity customer-impacting events. Availability outside standard business hours, including evenings, weekends, and holidays, may be required to support incident response, change events, escalations, and business continuity needs.

Travel occasionally for offsite meetings or other business-related activities (less than 5% travel), * Manages development projects, development teams and application support functions.

• Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed, meet business needs and specifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

• Programming/Runtime: Java, SQL, Tomcat, Websphere
• Databases: Oracle, SQL, Neo4J, Mongo (distributed) or DB2, VSAM (mainframe)
• Streaming/Event Platforms: Kafka
• Caching/Data Stores: Redis, ESS
• Operating Systems: Linux/Unix, Windows Server, could include Windows/Linus (distributed) or TCO/CICS (mainframe)
• Container Platforms: OpenShift (OCP)

Observability & Troubleshooting Tooling

• Experience using one or more of the following for monitoring, triage, and root cause analysis:

o Dynatrace

o BigPanda

o ElasticSearch

o Grafana

Candidates should be comfortable leveraging these tools to correlate events, analyze system behavior, and accelerate incident resolution.

Leadership & Management Skills

• At least 5 years' experience leading teams with increasing levels of responsibility over time
• Proven ability to:

o Build and develop high-performing teams

o Coach and mentor talent

o Drive accountability and ownership

• Experience delivering projects and initiatives from inception through execution
• Ability to maintain composure and lead effectively during high-stress incidents or outages

Critical Thinking & Problem Solving

• Strong root cause analysis discipline-not just resolving issues but identifying underlying causes
• Ability to apply 2nd and 3rd order thinking, including:

o Understanding downstream impacts of decisions

o Applying learnings broadly across systems and teams

• Proactively identifies and addresses systemic weaknesses that enable incidents
• Focus on preventing regression through process, tooling, and architectural improvements

Systems Thinking

• Ability to understand complex cause-and-effect relationships across distributed systems
• Evaluates problems in a broad, end-to-end context, rather than in isolation
• Recognizes patterns across incidents and environments to drive strategic improvements

Communication Skills

• Ability to adapt communication style based on audience (technical teams, leadership, business stakeholders)
• Strong written and verbal communication skills, especially during incident situations
• Capable of translating complex technical issues into clear, actionable insights

Behavioral & Professional Attributes

• Maintains appropriate temperament under pressure
• Demonstrates resilience and sound judgment during critical incidents
• Strong ownership mindset with a focus on outcomes
• Collaborative and team-oriented approach
• Continuous learner with a focus on improvement and operational excellence
• Participate in on-call support and respond to critical incidents when required, * Deep technical breadth across multiple disciplines
• Strong leadership and team development capabilities
• Advanced problem-solving and systems thinking
• Ability to lead through ambiguity and high-pressure situations
• Commitment to continuous improvement and preventing recurring issues, Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .