Systems Engineer - Corporate

Pratum Companies is seeking an experienced Systems Engineer to support the administration, security, modernization, and ongoing maintenance of our hybrid enterprise infrastructure. This position is responsible for supporting both our on-premises and Microsoft 365/Azure environments while ensuring secure, reliable, and scalable technology services across the organization.

The Systems Engineer works closely with the Senior Vice President of Support Services, internal IT staff, business leaders, and third-party vendors to support infrastructure, cybersecurity, networking, and cloud initiatives. This role provides hands-on technical support while participating in infrastructure projects, maintaining system reliability, and driving continuous improvement across the organization's technology environment.

NOTE: This is not a remote position; this is an in-office role based full-time from our corporate office in Gaithersburg, MD (Washington, DC metro region)., Hybrid Infrastructure & Microsoft 365

• Administer and support a hybrid Microsoft infrastructure, including:

• Microsoft Entra ID (Azure AD)
• Exchange Online
• SharePoint Online
• Microsoft Teams
• Microsoft Intune
• Microsoft Purview

• Support Active Directory synchronization and identity management.
• Implement and maintain:

• Multi-Factor Authentication (MFA)
• Self-Service Password Reset (SSPR)
• Conditional Access Policies
• Identity Governance
• Security and Compliance policies

• Assist with Microsoft 365 migrations and cloud adoption initiatives.
• Manage DNS records, SSL certificates, and Microsoft cloud services.
• Monitor system health and proactively resolve infrastructure issues.

Systems Administration Administer and maintain Windows Server environments including:

• Windows Server 2016, 2019, and 2022
• Active Directory
• DNS
• DHCP
• NPS
• IIS
• LDAP
• Remote Desktop Services (RDS)
• File and Storage Services
• TCP/IP Networking

Support enterprise infrastructure including:

• Dell and HP servers
• Dell, HP, and Lenovo workstations
• APC UPS infrastructure
• Synology storage solutions

Perform server maintenance, upgrades, patch management, and performance monitoring.

Network Infrastructure Deploy, configure, and support enterprise networking solutions including:

• Cisco Wireless LAN Controllers (WLC)
• Cisco Access Points
• Meraki Firewalls, Switches, and Wireless
• Ubiquiti / UniFi Firewalls, Switches, and Wireless
• Aruba Switches

Configure and maintain:

• VLANs
• Routing and Switching
• Enterprise Wi-Fi
• VPN Connectivity
• Network Security Policies

Monitor network performance and troubleshoot connectivity, security, and wireless issues.

Cybersecurity & Business Continuity

• Administer Microsoft security tools and security best practices.
• Manage endpoint protection and vulnerability remediation.
• Assist with security assessments and compliance initiatives.
• Support enterprise backup and disaster recovery solutions including:

• Veeam
• BackBlaze

• Maintain disaster recovery documentation and participate in disaster recovery testing.
• Respond to security incidents and assist with remediation activities.

Virtualization & Storage

• Administer Hyper-V virtual environments.
• Support enterprise storage infrastructure.
• Assist with server upgrades, migrations, and lifecycle replacements.
• Monitor infrastructure capacity, availability, and performance.

Business Applications Support and administer business-critical platforms including:

• Microsoft 365
• YardiOne
• MRI
• 8x8 Work
• SAP Concur
• Meraki Dashboard
• Zendesk

Work with business users and software vendors to troubleshoot issues, coordinate upgrades, and implement new functionality.

Vendor Coordination

• Work with technology vendors, consultants, and managed service providers.
• Coordinate support requests, maintenance activities, licensing, and project implementation.
• Track vendor performance and ensure timely issue resolution.
• Assist with evaluating new technologies and solutions.

Technical Support & Escalation

• Serve as a Tier III escalation resource for complex technical issues.
• Assist Service Desk staff with advanced troubleshooting.
• Participate in root cause analysis for recurring infrastructure issues.
• Develop and maintain technical documentation, procedures, and standards.
• Recommend improvements to infrastructure reliability, security, and performance.

Automation & Scripting Develop and maintain automation solutions using:

• PowerShell
• Python

Automate administrative tasks including:

• User provisioning
• Onboarding and offboarding
• Reporting
• Microsoft 365 administration
• Compliance reporting
• Routine operational tasks

Project Participation

• Participate in infrastructure, networking, cloud, and cybersecurity projects.
• Assist with planning, implementation, testing, documentation, and post-deployment support.
• Coordinate project activities with internal departments and external vendors.
• Ensure assigned project tasks are completed on time and meet business requirements.

• 3-5 years of experience as a Systems Engineer, Systems Administrator, Network Administrator, or similar IT infrastructure role.
• Experience supporting hybrid Microsoft environments (on-premises and Microsoft 365).
• Working knowledge of:

• Microsoft Entra ID (Azure AD)
• Microsoft 365
• Exchange Online
• Teams
• SharePoint Online
• Intune

• Experience administering Windows Server environments and Active Directory.
• Experience supporting enterprise networking technologies, including switches, wireless networks, VPNs, and firewalls.
• Experience with Hyper-V virtualization.
• Familiarity with Microsoft security solutions and cybersecurity best practices.
• Experience with backup and disaster recovery solutions.
• Strong troubleshooting, analytical, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Microsoft Azure Administrator certification
• Microsoft 365 Administrator certification
• Microsoft Security certification
• Cisco, Meraki, Aruba, or Ubiquiti certification
• Experience supporting property management organizations
• Experience with Yardi or MRI software
• Experience with Microsoft Purview
• Experience developing PowerShell automation
• Experience with Python scripting

Technologies

• Microsoft 365
• Azure
• Entra ID
• Exchange Online
• SharePoint Online
• Teams
• Intune
• Microsoft Purview

Pulled from the full job description

• Paid holidays