Digital & Offset Printing Project Manager

We are looking for an experienced Digital & Offset Printing Project Manager to manage customer print projects from estimate through delivery.

This role is the main point of contact between customers, sales, estimating, outside vendors, and production. The right candidate understands print, communicates clearly, catches details early, and keeps jobs moving on schedule.

Responsibilities

• Manage digital and offset print projects from initial request through final delivery
• Serve as the primary contact for customers throughout the production process
• Communicate with customers by phone and email regarding project specs, timelines, pricing, proofs, approvals, and delivery
• Enter and manage print orders in the company's job management or MIS system
• Review customer files, artwork, specs, purchase orders, estimates, proofs, and job tickets for accuracy
• Coordinate with estimating and outside vendors
• Request quotes and help prepare estimates for print projects
• Process change orders and communicate pricing or timeline changes clearly
• Track active jobs and provide proactive updates to customers and internal teams
• Manage proofing, revisions, approvals, and production handoffs
• Identify missing information, file issues, paper concerns, schedule conflicts, or production risks before they delay the job
• Support sales reps and account managers with customer communication and project follow-up
• Help resolve customer concerns quickly and professionally
• Maintain accurate job records, production notes, specifications, deadlines, and billing details, * Brochures
• Booklets
• Postcards
• Catalogs
• Direct mail
• Envelopes
• Variable data projects
• Fulfillment projects
• Custom print jobs

• Previous experience in a printing company, print production, CSR, project management, account coordination, estimating, or related role preferred
• Working knowledge of digital printing and offset printing
• Understanding of paper stocks, coatings, bindery, finishing, mailing, fulfillment, and delivery requirements
• Ability to read and understand job tickets, estimates, proofs, purchase orders, and production specs
• Strong written and verbal communication skills
• Strong attention to detail
• Ability to manage multiple active jobs at once
• Highly organized with strong follow-up skills
• Able to work with customers, sales, production teams, and vendors under tight deadlines
• Comfortable identifying issues and solving problems before they affect delivery
• Basic knowledge of Adobe Acrobat, PDF proofs, Microsoft Office, and email communication
• Printstream knowledge a plus, * Has hands-on experience in the print industry
• Understands the difference between digital and offset production workflows
• Knows how to ask the right questions when specs are unclear
• Can spot potential production problems early
• Communicates clearly with both customers and internal production teams
• Stays organized while managing several jobs at the same time
• Is dependable, detail-oriented, and calm under deadline pressure
• Takes ownership of jobs and follows them through to completion

Pulled from the full job description

• Health insurance
• Paid time off
• Dental insurance
• Paid holidays, * Full-time position
• Monday through Friday schedule
• Occasional overtime may be required depending on production deadlines

Compensation & Benefits

• Pay based on experience
• Health insurance is available
• Paid time/vacation is available
• Paid holidays are available

Why Join Us

• Work with a team that values quality, communication, and accuracy
• Play a key role in moving customer projects from concept to completion
• Be part of a fast-paced print environment with a wide variety of project types
• Use your print knowledge to solve problems and keep jobs on track

Pay: $54,000.00 - $58,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off