IT Technician

We are currently seeking a talented IT Technician to work onsite in our Hunt Valley, MD office. The IT Technician position works closely with employees and customers to provide technical support and ensure the reliable operation of computer systems and related technology. The role is responsible for maintaining the integrity and performance of all workstations, and associated software within the organization. This position performs duties associated with (including but not limited to): setting up and configuring new equipment, installing and updating software, troubleshooting hardware and network issues, and assisting users with technical problems. The IT Technician also supports the Lead Computer Technician and other IT staff in ongoing projects, system maintenance, and process improvements. This position is expected to perform duties in a manner that enhances the efficiency, reliability, and overall effectiveness of the Infrastructure/IT department., * Build, replace, and set up and moves (throughout the location) computer hardware.

• Perform duties associated with wiring, troubleshooting and repairing the company network to optimize performance and ensure flawless interaction with company software by users.
• Perform duties associated with troubleshooting and repairing computer hardware and software including ensuring all software is managed and promptly updated.
• Offer daily operations and systems support to users.
• Maintain computer parts/supplies inventory and manages availability of parts in stock.
• Ensure security and privacy of networks and computer systems
• Maintain records/logs of repairs and fixes
• Be empowered to take initiative with applicable duties/projects and may receive direction or instruction from senior department team members

• Bachelor's degree in a computer-related field.
• Minimum of one (1) year of related technical experience.
• Demonstrated ability to work effectively with cross-functional teams.
• Maintains professional integrity, discretion, and confidentiality at all times.
• Possesses strong technical aptitude, experience with error/solution tracking, and solid internet security knowledge.
• Able to work both independently and collaboratively while managing multiple projects simultaneously.
• Demonstrates initiative, personal accountability, and a proactive work ethic.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to effectively present information one-on-one and in small group settings to customers, clients, and coworkers.
• Possesses basic math skills, including addition, subtraction, multiplication, division, and the ability to compute rates, ratios, and percentages.
• Applies common sense understanding to carry out instructions provided in written, oral, or diagram form.
• Demonstrates strong communication (verbal and written), interpersonal, presentation, project management, teamwork, and time management skills.
• Self-starter who is highly organized, detail-oriented, and motivated to achieve results. Competitive in nature and focused on outcomes rather than effort.
• Personable and approachable; consistently demonstrates professionalism and active listening skills.
• Able to perform effectively in a fast-paced environment, including under pressure or in stressful situations.
• Strong problem-solving and prioritization skills; able to manage multiple concrete variables and resolve conflicts quickly and effectively (e.g., employee issues, customer complaints, incorrect orders).
• Open and eager to learn about niche industries relevant to the organization.
• Demonstrates flexibility and adaptability to change within the company and industry.
• Preferred Experience and/or Education: Familiarity with the technology industry, and/or knowledge of horse racing and gaming.

• Compensation is commensurate with experience and includes a competitive base salary and benefits

Ready to take a different path? Passionate about Technology? Love horse racing? Eager to work in a rapidly growing industry? Fascinated by the world of gambling and casinos? If you answered YES to any of these questions, the 1/ST TECHNOLOGY Group could be the right fit for you! 1/ST TECHNOLOGY is a global group of Technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries. Our companies and products include AmTote, Xpressbet, 1/ST BET, and PariMAX, and we are always eager to add enthusiastic and knowledgeable members to our growing team. Whether you're a railbird, gamer, or you're just passionate about Technology, and we'd love to find out if there's a spot where you can thrive in the 1/ST TECHNOLOGY Group. At 1/ST Technology, innovation drives us to create dynamic digital experiences in the horse racing and gaming industry., We are 1/ST Technology - A fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering world-wide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry's most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world. 1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.