IT Support Specialist

Robert Half is seeking an experienced IT Support Specialist to join a growing Managed Services Provider (MSP) team. This role will provide hands-on technical support for end users while assisting with the maintenance, troubleshooting, and improvement of client systems and network infrastructure. The ideal candidate will have a strong foundation in desktop support with exposure to servers, firewalls, networking, Microsoft 365, virtualization, and security best practices. This position is a great fit for a technician who enjoys troubleshooting across multiple technologies and supporting both users and infrastructure., * Provide onsite and remote technical support for desktops, laptops, servers, and end users

• Troubleshoot and resolve hardware, software, and connectivity issues
• Support and maintain Windows environments, Microsoft 365, SaaS applications, and business-critical applications
• Assist with server monitoring, troubleshooting, access management, and basic administration tasks
• Support network infrastructure including switches, routers, wireless access points, VLANs, VPNs, and TCP/IP troubleshooting
• Assist with firewall troubleshooting, configuration reviews, and security-related support
• Perform user administration including account setup, permissions, password resets, and access troubleshooting
• Support virtualization environments and cloud platforms including AWS/Azure
• Assist with backups, system maintenance, and infrastructure projects
• Create and maintain technical documentation, SOPs, and knowledge base articles
• Coordinate with vendors, internal teams, and third-party providers to resolve technical issues
• Identify opportunities for infrastructure improvements and implement IT best practices

• 3+ years of IT support, systems administration, or MSP experience
• Strong desktop and end-user support experience
• Experience supporting Microsoft 365, Windows operating systems, and SaaS applications
• Knowledge of servers, networking, and infrastructure troubleshooting
• Experience troubleshooting LAN/WAN connectivity, TCP/IP, VLANs, VPNs, and wireless networks
• Exposure to firewall technologies and security best practices
• Experience supporting virtualization technologies and cloud environments (AWS/Azure)
• Strong troubleshooting skills with the ability to manage multiple priorities
• Excellent communication and customer service skills

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.