COORDINATOR OF NETWORK SERVICES AND CYBERSECURITY

Summary: The Coordinator of Network Operations and Cybersecurity is responsible for the administration and cybersecurity of the technology information systems and services, including the implementation, maintenance, and administration of the school division's core network and systems infrastructure, computing environment, mobile devices, and printing. Works collaboratively with both the Educational Technology and Administrative Technology divisions, ensuring that infrastructure decisions actively empower classroom learning and district business operations, while maximizing security. Utilizes industry best practices to establish departmental procedures, cybersecurity controls, and guidelines, and measurable performance metrics to provide outstanding customer service, technical support, and core systems reliability. This position oversees the Supervisor of Academic Technology, Technology Support Assistants, Desktop and Device Specialist, and Network Engineering departments., A. Strategic Departmental Leadership & Collaboration

• Core Team Leadership:

• Serves as a core member of the technology department's leadership team.
• Actively contributes to long-term strategic planning, departmental visioning, policy development, and capital improvement budgets, driving initiatives that align infrastructure capabilities with the district's overall goals.

• Cross-Divisional Collaboration:

• Partners directly with the Educational Technology team to ensure network, device, and security policies support innovative classroom instruction and student engagement.
• Collaborates with Administrative Technology teams to secure and optimize backend business systems.

• Team Leadership & Field Supervision:

• Directly supervises, evaluates, and mentors network engineering staff and building-level technology technicians.
• Translated complex technical objectives into actionable workflows for field staff, fostering a collaborative, responsive, and service-oriented IT culture that prioritizes outstanding user support.
• Evaluates and holds assigned staff accountable for performance and professionalism.
• Interviews and recommends employees and recommends transfers, reassignments, and disciplinary actions.
• Plans, coordinates, and arranges appropriate training for assigned staff.

• Future-Ready Mindset:

• Stays current with technology trends and best practices by reading journals/papers, taking courses, networking with colleagues, and attending workshops.

B. Infrastructure, Systems, & Operations

• Infrastructure:

• Manages the day-to-day operations of the technology infrastructure, cybersecurity controls, technical support, network services, and systems administration teams, including technical support, network management, fiber-optic backbone, data centers, servers, routers, switches, software, and hardware systems maintenance, telecommunications, and teleconferencing.

• Network Topology:

• Designs, optimizes, and maintains the district's multi-site wired and wireless network topology.
• Ensures secure network segmentation (separating instructional, administrative, and IoT/guest traffic), robust firewall configurations, and traffic prioritization for instructional and operational needs.

• Systems Interoperability & Data Integration:

• Works with the Director of Technology and the Coordinator of Administrative Technology to create efficient, effective system-integration workflows.

• Identity & Access Management (IAM):

• Constructs and manages automated provisioning systems for user account lifecycles (onboarding, modifications, and offboarding) across Active Directory/Google Workspace, ensuring secure, seamless access for students and staff from day one.

• Unified Communications & Phone Systems:

• Oversees the administration, licensing, and reliability of the district's VoIP phone systems, ensuring high availability and cost-effective routing.
• Collaborates with the Coordinator of Emergency Management and Safe Schools to ensure infrastructure is in place for security communication systems.

• Operational Automation:

• Identifies opportunities to deploy automation scripts and workflows for repetitive infrastructure tasks, network monitoring, account provisioning, and system patch management to increase efficiency and allow building technicians to focus on higher-value user support.

• Business Continuity & Capital Planning:

• Maintains robust disaster recovery, backup operations, and system restoration protocols.
• Manages hardware/software refresh lifecycles to promote the timely and fiscally responsible replacement of equipment, applications, and infrastructure.

C. Cybersecurity & Compliance

• Cybersecurity Defense & Incident Response:

• Serves as the tactical lead for information security.
• Conducts regular vulnerability assessments, enforces Multi-Factor Authentication (MFA), manages endpoint defense systems, leads response to security incidents (malware, phishing, ransomware), and coordinates district-wide cybersecurity awareness training.

• AI Governance & Tech Vetting:

• Establishes technical guardrails, risk assessment rubrics, and procurement standards for generative AI and automated tools used within the district.
• Ensures vendor transparency regarding data usage, verifying that student and staff interactions remain private and are never used to train public AI models.

• Regulatory Compliance:

• Ensures all technology systems, data management strategies, and vendor integrations comply with relevant educational technology standards, regulations, and laws, including FERPA, COPPA, and CIPA.
• Coordinates District-wide audits and inspections of facilities to review technical operations and recommend security remediation.

D. Other duties as assigned by Supervisor., * Supervise, direct, coach, and evaluate assigned personnel, cultivating a culture of mutual respect, shared goals, and proactive customer service.

• Design, implement, optimize, and administer enterprise applications and databases.
• Work collaboratively, efficiently, and effectively with classroom teachers, educational leaders, school board members, and community members.
• Communicate positively and effectively, orally and in writing, with district staff, students, and community partners.
• Troubleshoot, repair, and calibrate complex technology systems and equipment.
• Prepare and deliver effective presentations and produce high-quality reports, draft procedures, and produce publications for diverse audiences.
• Establish and maintain effective working relationships with departmental peers, departmental technicians and specialists, and all staff and community members served.
• Work effectively and efficiently without close supervision.
• Effectively explain complex technical concepts to both technical and non-technical personnel.
• Understand and interpret applicable laws, codes, rules, and regulations related to technology operations, implementation, use, and maintenance.
• Maintain current knowledge of related network research and trends.
• Support a culture of equity, diversity, and inclusion.

ADA Compliance:

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this position.

• Education: Bachelor's degree in Computer Information Systems, Information Technology, Cybersecurity, or a related field preferred; or equivalent practical experience (minimum 7 years in network/security engineering).
• Certifications (Highly Desired): CISSP, CISM, CompTIA Security+, CCNA/CCNP, or equivalent professional network/security credentials. Valid driver's license required for travel between district buildings.

Experience Needed:

• Minimum five (5) years of experience supporting network operations; supervisory experience highly desired.
• Demonstrated successful experience in project planning and management (e.g., new installations and upgrades) involving multiple sites.
• Experience in the design of server networks and the communication protocols and parameters for user authentication, user and management policies, and server and service access and communication.
• Experience in the deployment and management of storage and server-based systems.
• Experience designing, implementing, optimizing, and administering enterprise applications and databases.
• Experience in writing system documentation, system specifications, system requirements, project plans, presentations, correspondence, studies, reports, and training materials.

Knowledge:

• Deep understanding of enterprise network architecture, protocols (TCP/IP, VLANs, routing protocols), and wireless density management in high-device-count environments.
• Expert knowledge of Server OS and Server networking. Strong working knowledge of Google Workspace, Microsoft Windows Server environments, hybrid cloud infrastructures, and scripting languages (e.g., PowerShell, Python) used to drive system automation.
• K-12 interoperability standards (e.g., OneRoster) and single sign-on (SSO) data flows (e.g., OneSync, ClassLink, Clever).
• Substantial knowledge of microprocessor hardware, including processors, board components, and peripherals.

Requisite Skills:

• Cross-Functional Collaboration to bridge the gap between backend IT infrastructure requirements and frontend educational/administrative needs, ensuring technology actively supports classroom learning.
• EdTech Integration and Instructional Design.
• Exceptional verbal and written communication skills in English, including explaining cybersecurity protocols, IT policies, and technical roadmaps to diverse, non-technical audiences.
• Consultative, service-oriented mindset, working alongside academic and administrative leaders to design practical, secure, and user-friendly technology solutions.
• Outstanding skills in tactical problem-solving, critical thinking, conflict resolution, and emergency event response.
• Implementation of protocols to address immediate threat containment, mitigation, and system recovery during active cybersecurity events, minimizing operational disruption.
• Excellent interpersonal skills for developing and nurturing working relationships with various stakeholders.
• Strong facilitation skills.
• Excellent organizational skills.
• Strong computer skills, specifically with Google Suite.
• Excellent conflict resolution skills and flexibility., Sedentary: involves sitting most of the time. Incumbent should be able to exert up to 10 lbs of force occasionally, and/or a negligible amount of force constantly to lift, carry, push, pull or move objects.

Light work: If the use of arm and/or leg control requires exertion of forces greater than that for sedentary work and the individual sits most of the time, the job is rated for light work. The incumbent should be able to exert up to 20 lbs of force occasionally, and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects.

Medium work: The incumbent should be able to exert up to 50 lbs of force occasionally, and/or up to 20 lbs of force frequently, and/or up to 10 lbs of force constantly to move objects.

Heavy work: The incumbent should be able to exert up to 100 lbs of force occasionally, and/or up to 50 lbs of force frequently, and/or up to 20 lbs of force constantly to move objects.

Very heavy work: The incumbent should be able to exert in excess of 100 lbs of force occasionally, and in excess of 50 lbs of force frequently, and in excess of 20 lbs of force constantly to move objects.