Solutions Engineer

We're looking for a Solutions Engineer to join our R&D team and own that translation layer between the customer and the platform. You'll take complex, real-world customer Standard Operating Procedures (SOPs) and turn them into precise, custom workflows inside our core system - software defined workflows that govern the rules and timing of every order activity. You'll also configure the mobile workflows our drivers follow in the field, ensuring that every customer-specified action is performed correctly, every time., Work closely with onboarding, operations, account management, and product to gather requirements, clarify ambiguity in customer SOPs, and validate that configured workflows reflect real operational intent. Serve as the bridge between what a customer says they need and how the platform delivers it., Own the metrics that prove your configurations are working as intended. Track how faithfully operations adhere to the workflows you've built - surfacing where reality diverges from the configured procedure and feeding that back into better configurations. Drive up the share of orders that run on auto-pilot, where the platform executes the right activities at the right time without manual intervention. And monitor service levels across orders governed by Task Workflows, ensuring that the precision of your configurations translates directly into reliable, on-time, mission-critical delivery. Use these signals - adherence, automation rate, and service-level performance - to continuously identify what to refine next.

• 2-4+ years of experience in solutions engineering, implementation, systems configuration, business analysis, or a comparable role that bridges customer requirements and a technical platform.
• A proven background taking complicated SOPs and parsing them into actionable process flow diagrams or structured workflows is highly desired.
• Exceptional organization and attention to detail - you naturally bring structure to complexity and don't let edge cases slip through.
• Experience governing processes that encourages adoption without proliferation
• Comfort working with structured data and configuration logic (e.g., JSON, rules engines, conditional/branching logic). You don't need to be a software engineer, but you should be able to read, reason about, and build logical rule structures confidently.
• Strong communication and requirements-gathering skills, with the ability to interview stakeholders and customers to surface the real process beneath a written SOP.
• Familiarity with process-mapping tools (e.g., BPMN, Lucidchart, Visio) is a plus.
• Logistics, supply chain, or operations experience preferred but not required - we'll help you build domain expertise.
• Bachelor's degree in a related field, or equivalent practical experience.

3.43.4 out of 5 stars Columbus, OH Remote $88,000 - $115,000 a year, Pulled from the full job description

• 401(k) matching

• Paid time off

• Vision insurance

• Dental insurance

• Open paid time off, Salary range: $88K-$115K. Base salary is determined by factors such as experience and location.

• High-quality health, dental, and vision plan options

• Open PTO

• 401K with company match, * We are One Team. We believe we all accomplish more when we are working together.

• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.

• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.

• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.

• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics., From life-saving organs to essential machinery components, Airspace is trusted by the world's largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date. Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.