Technical Application Specialist | Last Mile Logistics

Transform customer support into a seamless experience! As a Technical Application Specialist, you will be the key point of contact for real-time support, troubleshooting, and customer engagement. You will help ensure a smooth user experience and participate in software testing and validation.

What you will be doing:

• Interact with customers via phone, email, and chat to diagnose and resolve issues.
• Proactively follow up with customers to resolve open items.
• Stay up to date on new features and communicate updates to customers.
• Test and troubleshoot new features to ensure release readiness.
• Research client usage and follow up to ensure optimal software utilization.
• Learn and follow all procedures related to technical support.

• 3+ years applicable experience and demonstrated success/knowledge in supporting technology.
• Industry knowledge/experience.
• Customer experience skills.
• Knowledge of specific system application fundamentals and business processes.
• Ability to effectively communicate both verbally and in writing.
• Strong problem solving and troubleshooting skills.
• Experience in a support environment with high call volumes desired.

What could set you apart:

• Knowledge of Microsoft SQL, ERP applications or analytical tools.
• Knowledge of financial, manufacturing, retail or distribution business processes.
• SaaS or e-Commerce experience.
• An engaging personality and an affinity for taking pride in customer satisfaction.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.