Network Systems Shift Supervisor

Joining the WIN team as a Network Systems Shift Supervisor is an integral role within the Network Management Department, and as such, all ideas, input and constructive recommendations will be highly valued. In this fast-paced environment your role is to empower individuals to excel in their role through delegation of authority and assurance of product. The Network Systems Shift Supervisor is the coach and mentor for teammates. You will be responsible for providing leadership to the Network Systems Technicians, Network Systems Administrators, Network Systems Professionals and Network Systems Experts on your team., * Assist with the implementation, and execution of strategies to improve operational efficiencies

• Assist with the implementation, and execution of reporting standards to showcase Key Performance Indicators (KPI)
• Provide escalated guidance, response, and peer review of all other tiers
• Assist with the implementation, and execution of strategies to improve competencies and capability of the team
• Coach all tiers to the essential competencies required to perform the duties assigned
• Provide support and backup to employees on your team where necessary
• Help teammates understand work priorities through empowerment and delegation
• Perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our members with industry leading customer service

• Working knowledge of WAN systems and technologies
• Working knowledge of Windows Server, Linux Server and Virtualization Technologies
• Ability to understand and troubleshoot different network layers is critical
• Diligence and attention to detail, excellent interpersonal communication skills and strong technical troubleshooting skills

Preferred Technical Skills:

• Prior supervisory experience is advantageous
• Have conflict resolution skills and the ability to delegate tasks to employees
• Possess the ability to monitor/understand metrics and coach employees to succeed in their positions
• Know how to lead a successful team, * Possess, at minimum, a Bachelors Degree or equivalent related experience
• CompTIA A+/Network+/Linux+/Security+, LPIC, Microsoft MCSA, Cisco CCNA/CCNP and MCITS certifications are beneficial as well as previous experience with Postfix, Dovecot and cPanel
• Willing to work 1st, 2nd or 3rd shift, as well as the flexibility to work additional shifts to meet business demands
• Willing to work in an on-call rotation to provide first level escalation

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Life insurance
• Disability insurance

Full job description

Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.

What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life-enhancing services, and our employees and clients to the things that matter to them most. As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve. Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.

Our culture is fueled by twenty-nine "WIN Ways" that connect us to each other with a set of values and practices that we live each day. We enjoy challenges, solving problems, working hard, and having fun. Because we want everyone to feel connected to our culture and have the opportunity to work remotely, we offer a well-balanced hybrid approach to togetherness. We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications. While we are highly team oriented, we also recognize and celebrate individual contributions. We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow. By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People. All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.

WIN Technology - Connections Matter., * 27 days of paid time off each year, including 18 days of Paid Time Off (PTO) to use at your discretion and 9 days of company recognized holidays

• 16 hours of paid Volunteer Time Off (VTO) per year
• Company sponsored retirement savings plan (such as 401K) where the company will match your savings dollar-for-dollar up to 5% of your income, eligibility for this benefit starts the first quarter after 60 days of employment
• Company paid short and long-term disability coverage, eligibility for this benefit starts on your first day of employment
• Company paid life insurance for employee, spouse, and children, eligibility for this benefit starts on your first day of employment
• Company sponsored health and dental coverage, eligibility for this benefit starts on your first day of employment
• Available ancillary benefits (similar to Aflac) for additional coverage for critical illness & injury
• Available identity theft protection sponsored by Zander Insurance