IT Asset Management (ITAM) Expert

• Oversee full lifecycle management, including process mapping, of IT assets-including procurement, deployment, maintenance, and retirement.

• Maintain and improve the accuracy of IT asset data.

• Analyze data to ensure compliance with software licensing agreements, utilization monitoring, and renewal tracking.

• Subject matter expert (SME) for ServiceNow HAM Pro & SAM Pro functionality, configuration, and optimization.

• Develop and maintain asset-related workflows, automation, and reporting dashboards within ServiceNow.

• Partner with the ServiceNow team to implement new features, resolve issues, and streamline processes.

• Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices.

• Partner closely with procurement, security, finance, IT operations, and support teams to align asset management practices.

• Provide reporting and insights to leadership regarding asset health, compliance risks, spend optimization, and lifecycle forecasting.

• Lead and mentor ITAM team members and stakeholders.

• 6+ years of hands-on ITAM experience, with direct responsibility for hardware and/or software asset management.
• Proven expertise with HAM Pro and SAM Pro modules, specifically within ServiceNow.
• Experience process mining, transformation, mapping, and documentation.
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
• Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Preferred, not required

• Certifications such as:

• Hardware Asset Management Fundamentals - ServiceNow
• Software Asset Management Fundamentals - ServiceNow
• Certified of IT Asset Disposition (CITAD) - IAITAM
• Certified Asset Management Professional (CAMP) - IAITAM
• Certified Software Asset Manager (CSAM) - IAITAM
• Certified Hardware Asset Management Professional (CHAMP) - IAITAM
• Certified IT Asset Manager (CITAM) - IAITAM

• Experience with CMDB processes and relationships.
• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.

Key Competencies

• Detail oriented with a focus on data accuracy and process integrity
• Skilled at workflow design and business process mapping utilizing Visio
• Strong ability to influence change and strategic enterprise process transformation
• Ability to collaborate with peers and internal partners to lead and motivate change
• Ability to operate independently in a fast-paced environment
• Continuous improvement mindset
• Ability to work with limited direction

Visa Sponsorship: This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Pulled from the full job description

• Paid training
• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off, * Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as: Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station. At least 75% of the building is powered by on-site renewable solar energy. Access to outdoor recreation, parks, trails, shareable bikes and locker rooms. Large modern cafe with a healthy and diverse menu. Healthy indoor environment with ample natural light and fresh air. LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.