IT Support Technician

In this role, you'll serve as a key member of our IT operations team, supporting the technology needs of employees throughout the organization. You'll manage employee account provisioning, coordinate user access, provide Tier 1 technical support, and help ensure our IT processes remain secure, organized, and efficient. If you're someone who enjoys solving problems, helping others, and thrives in a fast-paced environment where accuracy and customer service matter, we'd love to hear from you.

As our new IT Support Technician, your responsibilities will include:

User Access & Account Administration

• Manage the complete employee user lifecycle, including new hire account setup, promotions, transfers, leave of absence, name changes, and terminations.
• Process user access requests and maintain accurate documentation.
• Ensure compliance with company security standards, HR policies, and access management procedures.

Technical Support

• Provide Tier 1 support for user account issues, password resets, login assistance, and other technical requests.
• Support DocuSign and other business applications.
• Review, triage, and assign incoming service desk tickets to the appropriate IT teams.
• Escalate issues as needed while ensuring timely follow-up and resolution.

Microsoft 365 Administration

• Create and maintain Microsoft 365 groups, distribution lists, and Teams.
• Ensure proper approval processes are followed for access and membership.

IT Operations

• Assist with IT operational processes, including backup administration support.
• Maintain accurate records and documentation of support activities.

Security & Confidentiality

• Handle confidential employee, financial, vendor, and system information with professionalism and discretion.
• Follow established IT policies, procedures, and security standards.

• At least one year of IT support or related experience with additional coursework or training in Information Technology or Computer Systems preferred.
• Proficiency with Microsoft Office, including Word, Excel, and File Explorer.
• Experience with Active Directory, Microsoft Exchange, or user account administration is a plus.
• Excellent organizational skills and exceptional attention to detail.
• Solid problem-solving and critical thinking abilities, along with outstanding customer service and communication skills to interact with Lewis employees and executives.
• Ability to work independently while collaborating effectively with teammates.

In addition to your competitive hourly wage of $26.50-$33.50/hour ($55k-$70k per year), Lewis offers a variety of health benefits to choose from, $60/month cellphone allowance, annual bonus and raise potential, a 401k with company match, advancement potential, and much more.

The Lewis Group of Companies, one of the nation's largest privately held real estate developers, is seeking a detail-oriented IT Support Technician to join our Information Technology team at our corporate office in Upland, California.