Systems Administrator

This role is centered on hands-on Mac and iOS/iPadOS endpoint management and MDM administration in support of our growing 1:1 Scholar iPad initiative across 50+ school campuses, with day-to-day ServiceNow triage and support escalations as a secondary responsibility., This is a great opportunity for an experienced systems administrator who wants to take ownership of high-volume, large-scale Apple endpoint management, MDM administration, and mobility deployment work.

What You'll Do Endpoint Management & MDM

Administer Mac and iOS/iPadOS endpoints in Jamf Pro, including configuration profiles, policies, smart groups, and scoping

Support zero-touch enrollment and configuration of iPads via Jamf Pro and Apple School Manager/Apple Business Manager

Coordinate with our provisioning partner to stage and verify device readiness ahead of distribution

Validate MDM profiles, app deployments, and managed configurations prior to fleet rollout

Troubleshoot MDM enrollment issues, profile conflicts, and command failures across Mac and iOS endpoints

Support onsite iPad rollouts at school campuses

Document deployment steps, issues, and resolutions in our knowledge base

IT Triage & Support

Serve as a frontline responder for IT support requests via ServiceNow

Triage and resolve hardware, software, and connectivity issues for staff across multiple campuses

Escalate complex issues to senior team members with clear documentation

Assist with device lifecycle tasks, including imaging, asset tracking, and decommissioning

Support users on Mac, Chromebook, and iPad devices in a mixed-OS environment

Manage and support communication tools, including Zoom and Slack

Hands-on experience administering Mac and/or iOS endpoints in Jamf Pro (configuration profiles, policies, smart groups, scoping), Apple School Manager and/or Apple Business Manager

Familiarity with endpoint lifecycle workflows & deployment methodologies such as zero-touch enrollment, staging, refresh, and decommissioning

Jamf 100 certification, or equivalent hands-on MDM administration experience

3+ years of IT support, helpdesk, or systems administration experience

Hands-on experience administering Google Workspace

Experience with identity lifecycle management (onboarding, offboarding, and access workflows) in Okta or a comparable identity/SSO platform

Comfort working in ServiceNow for ticketing and incident management

Experience supporting users across macOS, iOS/iPadOS, and/or Chromebook in a mixed-OS environment

Comfort in a fast-paced, high-demand environment with competing priorities

Strong communication skills; you'll be working directly with teachers, operations staff, and school leaders

Self-starter who can take ownership of initiatives with minimal oversight

Nice to Have

Experience with Apple Classroom and/or Jamf Teacher

Experience supporting or contributing to large-scale device migrations or fleet rollouts

Familiarity with Chrome Browser Cloud Management or Google Admin for Chromebook fleets

Basic scripting or automation experience (Bash, Python, or PowerShell)

Familiarity with API-based administration (REST APIs, tools like GAM/GAMADV-XTD3)

Wall Street, NY 10005 Hybrid work $45 - $55 an hour - Contract