Remote Help Desk Analyst

As a Help Desk Analyst at Fuentes Corp, you will serve as a key point of contact for employees by providing technical support, troubleshooting assistance, and guidance for hardware, software, and system-related issues. You will help ensure efficient technology operations by responding to support requests, diagnosing problems, documenting solutions, and delivering a positive user experience., * Provide first-level technical support to employees experiencing hardware, software, and system issues.

• Respond to help desk requests through phone, email, chat, and ticketing systems.
• Troubleshoot common issues related to computers, applications, networks, and user access.
• Assist employees with account setup, password resets, software installation, and system configurations.
• Document, track, and update support tickets while maintaining accurate records.
• Escalate complex technical issues to appropriate IT teams when necessary.
• Provide clear instructions and guidance to users to resolve technical concerns.
• Maintain knowledge of company IT policies, procedures, and supported technologies.
• Assist with equipment setup, onboarding support, and technology-related requests.
• Deliver professional and timely customer service while maintaining user satisfaction.

This position is ideal for individuals with strong problem-solving abilities, excellent communication skills, and an interest in information technology. Comprehensive training and ongoing support will be provided to help you succeed in this role., * High school diploma or equivalent required.

• Basic understanding of computer systems, software applications, and technical troubleshooting.
• Strong problem-solving skills and ability to analyze technical issues.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple support requests and manage time effectively.
• Basic knowledge of Microsoft Office applications and Windows operating systems.
• Ability to maintain confidentiality when handling employee and company information.
• Strong customer service mindset with attention to detail., * Associate's or Bachelor's degree in Information Technology, Computer Science, Business, or a related field is a plus.
• Previous experience in help desk, technical support, customer service, or IT-related roles is beneficial but not required.
• Experience with ticketing systems, remote support tools, Microsoft 365, Active Directory, or IT service management platforms.

Pulled from the full job description

• Paid training
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays
• Opportunities for advancement, Fuentes Corp is committed to supporting employees by providing opportunities, resources, and benefits that promote professional growth, work-life balance, and long-term success. Benefits may include:
• Competitive compensation.
• Flexible scheduling options.
• Paid training and onboarding support.
• Health, dental, and vision insurance for eligible employees.
• Paid time off and company holidays.
• Professional development opportunities.
• Career growth and advancement opportunities.
• Supportive and collaborative workplace culture.

Fuentes Corp is a growing organization committed to delivering innovative solutions, operational excellence, and reliable services that support businesses, employees, and customers. Through collaboration, technology, and continuous improvement, Fuentes Corp focuses on creating efficient processes and providing high-quality solutions that drive long-term success. At Fuentes Corp, we believe technology plays an important role in improving productivity, enhancing employee experiences, and supporting business operations. Our teams work in a collaborative and inclusive environment where employees are encouraged to develop their skills, contribute ideas, and support the organization's goals through professionalism, innovation, and continuous improvement.