Senior System Administrator - Field Operations Support (Onsite)

Our client, a leading Pacific Northwest utility provider committed to public service and environmental preservation, is looking for a Senior System Administrator for their Vancouver, Washington location. In this role, you will provide hardware maintenance lifecycle support for the Control Center systems. You will also provide General Support System (GSS) infrastructure maintenance, troubleshooting, repair, emergency response, client support, system energization/acceptance testing, and performance analysis and trending., * Configuring applicable software and systems, maintaining local documentation, installing/updating/removing software, applying change control processes and procedures, planning, and preparing for future growth, troubleshooting, and resolving technical issues, and performing system-related training for the following systems:

• Server administration
• Vulnerability Scanning, including Nessus
• Cyber Vulnerability Assessment and Mitigation Research
• Implementation, design, and maintenance of least privileged and role-based access control models
• Patch Management of network and compute devices
• Server Virtualization, i.e., Hyper-V, VMWare vSphere
• Network Virtualization, i.e., VMWare NSX, Cisco ACI
• Antivirus, antimalware, and malicious code prevention
• Storage services, i.e., Nexgen, Pure, vSAN, other network-attached storage arrays
• Display infrastructure
• Laptop and workstation support
• Software deployment services
• Virtualization infrastructure
• Windows & Linux operating systems
• Windows infrastructure, i.e., active directory, group policy, PKI, et al
• Support of in-house developed applications
• Network time distribution
• Windows file services
• Linux infrastructure (deployment services, CentOS)
• Research, test, and draft / document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems..
• Perform regular assessments of newly discovered vulnerabilities on a wide range of operational network devices, computer systems devices and various software packages.
• Implement, design, and maintain least privileged and role-based access control models.
• Research, test, and document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems.
• Respond to help desk client support calls utilizing change management software to process and complete the tasks necessary for resolution of technical client issues.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements.
• Support the field service support desk function, scaling from a single technician to a three-person operation while maintaining uninterrupted support to field staff throughout the transition.
• Serve as the senior technical resource and day-to-day point of coordination for helpdesk operations, establishing ticket triage, workflow, and escalation practices for the team.
• Establish escalation and on-call procedures so a field technician always has a reachable second line, with clear hand-off criteria between Tier 1 and Tier 2/3.
• Build onboarding and cross-training plans to eliminate single point of failure risks.
• Develop a knowledge base of known issues, fixes, and FAQs so common field problems are resolved at first contact.
• Define and track service desk KPIs first-contact resolution, time-to-respond/resolve by tier, SLA attainment, and volume trends.

• A degree in Computer Science, Information Technology, or a directly related technical discipline is preferred.
• 8 years of experience is required with an Associate's or Bachelor's degree in applicable fields.
• 10 years of experience is required without an applicable degree.
• Experience must include direct work experience in Information Technology performing System Administration.
• 2 years of experience with the following:
• Working knowledge and experience sufficient to successfully support and maintain a virtualized and converged computer environment.
• Working knowledge and experience sufficient to successfully support, maintain, and troubleshoot enterprise Windows infrastructure using active directory, group policy, PowerShell, and other Windows utilities.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, This onsite position is a one-year renewable contract that includes employee benefits! If you feel this position aligns with your professional experience, we want to hear from you!, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Founded in 2006, Motus is an award-winning recruiting and staffing firm in the Pacific Northwest, specializing in professional services and technology solutions. We are a group of people who not only recognize the importance of representation, but actively fight for diversity, equity, and inclusion in the recruitment process. Our goal is to educate organizations on the importance of DEI when hiring, promoting, and supporting diverse employees. We are calling organizations to demonstrate their commitment to DEI by being intentional about who they hire.