Technical Analyst 3-Support

Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week)

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required., Oracle Health is seeking a Technical Analyst 3 - Support to join a team responsible for delivering regulatory reporting solutions for healthcare organizations. This role supports customers using Oracle Health (Cerner Millennium) while helping drive the transition to Oracle Analytics Cloud (OAC) .

As a member of the team, you will troubleshoot complex reporting issues, support regulatory reporting requirements, and partner with healthcare customers to ensure accurate and timely submissions to regulatory agencies. Success in this role requires strong technical expertise, analytical problem-solving skills, and the ability to work effectively under critical customer deadlines.

Responsibilities

Responsibilities

• Support and troubleshoot complex reporting solutions within Oracle Health (Cerner Millennium) and Oracle Analytics Cloud.
• Investigate and resolve customer-reported issues involving reports, databases, and regulatory reporting workflows.
• Develop, analyze, and troubleshoot SQL and CCL queries to identify and resolve data issues.
• Support healthcare organizations in meeting regulatory reporting requirements and submission deadlines.
• Perform root cause analysis and recommend long-term solutions for recurring issues.
• Collaborate with cross-functional teams to support reporting platform migrations and enhancements.
• Document troubleshooting steps, resolutions, and technical knowledge for internal and customer use.
• Prioritize multiple customer issues while maintaining a high level of service and responsiveness.
• Build strong relationships with customers through effective communication and technical consultation., * Oracle Health (Cerner Millennium)
• Oracle Analytics Cloud (OAC)
• Healthcare analytics or reporting
• SQL performance tuning and query optimization
• Regulatory reporting within healthcare environments
• Electronic Health Record (EHR) support
• Customer-facing technical support

What Makes You Successful

• You enjoy solving complex technical problems.
• You communicate technical concepts clearly to both technical and non-technical audiences.
• You thrive in deadline-driven environments where customer success is a priority.
• You take ownership of issues from investigation through resolution.
• You collaborate effectively across technical and business teams to deliver high-quality customer outcomes.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

• Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related field, or equivalent work experience.
• Experience supporting Oracle Health/Cerner Millennium applications.
• Strong experience with:
• SQL
• CCL (Cerner Command Language)
• Database management and troubleshooting
• Healthcare reporting solutions
• Experience supporting healthcare customers in a technical support, reporting, or application analyst role.
• Familiarity with reporting platforms such as Oracle Analytics Cloud, Tableau, or similar business intelligence tools.
• Understanding of healthcare regulatory reporting requirements (CMS experience is highly preferred).
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced, customer-focused environment.

US: Hiring Range in USD from $31.83 to $63.65 per hour; from: $66,200 to $132,400 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

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