Application Development Senior Advisor- Hybrid
Role details
Job location
Tech stack
Job description
Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Chicago, IL location to develop and support conversational call flow to meet the overall goal of the business and program.
Responsibilities:
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Work as part of a large transformational program team that will enable many lines of business in the enterprise.
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Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.
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Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.
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Build, configure and implement CAI applications. Design user experience for multimedia applications.
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In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.
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Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
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Collaborate and interact directly with design, business and technology partners.
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Perform technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.
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Create and maintain quality code.
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Ensure defect free programming consistent with standards.
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Provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding.
Requirements
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Master's degree in Computer Science or related field and 3 years of experience in Conversational AI Development/IVR Application Development.
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Will accept a Bachelor's degree and 5 years of experience.
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Must have experience with: Genesys; Java Development including VXML and client backend integration;
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Jira or similar tools; Cyara or similar tools; Confluence or similar tools;
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Voice and digital domain testing tools such as Hammer; Spring/Springboot; RestAPI;
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Microservices; MongoDB; Kafka; Rabbit MQ; Redis; Postgre SQL; Oracle SQL; Jenkins;
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Testing technologies including Junit; Monitoring instrumentation using Splunk, and
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Grafana; KORE Platform; and, Nuance.
Benefits & conditions
Salary Range: $153,317-$203,600
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 122,200 - 203,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.