Desktop Support Technician

We are seeking a dynamic and proactive Desktop Support Technician to join our IT team! In this role, you will be the frontline hero for resolving technical issues, maintaining hardware and software systems, and ensuring seamless computer operations across our organization. Your expertise will empower users to work efficiently and confidently with their technology tools. If you thrive in a fast-paced environment, enjoy troubleshooting, and excel in customer service, this is the perfect opportunity to make a tangible impact every day!, * Provide technical support to end-users by diagnosing and resolving hardware, software, and operating system issues promptly.

• Install, configure, and maintain desktop computers, laptops, peripherals, and related hardware components.
• Troubleshoot software problems including applications like Microsoft Office and operating systems such as Windows and macOS.
• Manage user accounts and permissions through Active Directory, ensuring secure access to systems and resources.
• Support system administration tasks including Windows Server management, network connectivity (LAN), VPN setup, firewalls, and computer networking.
• Perform hardware maintenance, upgrades, and repairs to keep equipment running at peak performance.
• Utilize help desk tools such as ServiceNow, Jira, BMC Remedy for ticket tracking and incident management.
• Assist with IT infrastructure support including server administration, LAN/WAN troubleshooting, and basic Linux support when needed.
• Maintain documentation of technical procedures and asset inventories to streamline future support efforts.
• Communicate clearly with users at all levels to provide exceptional customer service while explaining technical solutions in an understandable manner., Join us as a Desktop Support Technician to be the vital link that keeps our technology running smoothly! Your expertise will directly contribute to empowering our team members to achieve their best work every day through reliable IT support!

• Proven experience in technical support roles or desktop support positions within a fast-paced environment.
• Strong knowledge of operating systems including Windows (Windows 10/11), macOS, Linux (basic support).
• Hands-on experience with hardware support such as desktops, laptops, printers, and peripherals.
• Familiarity with software troubleshooting processes for common applications like Microsoft Office suite.
• Experience managing Active Directory accounts and permissions; knowledge of Windows Server administration is a plus.
• Understanding of computer networking concepts including LAN/WAN configuration, VPNs, firewalls, and network security best practices.
• Skilled in using help desk ticketing systems such as ServiceNow or Jira for issue tracking and resolution documentation.
• Excellent communication skills with the ability to provide clear instructions and outstanding customer service.
• Technical proficiency in troubleshooting hardware failures, software conflicts, network issues, and operating system errors is essential for success in this role.

$22.50 - $25.50 an hour - Part-time, Contract, Pulled from the full job description

• Referral program
• Professional development assistance
• Employee assistance program
• Flexible schedule