Robotics Support Technician

• Frontline Technical Support: Answer client inquiries via email, ticketing systems, and video calls to troubleshoot hardware, firmware, and software integration issues.
• Hardware Diagnostics & Repair: Diagnose and repair mechanical and electrical components, including advanced servos, sensor suites, LiDAR, power systems, and Unitree dexterous hands.
• Software & Firmware Configuration: Assist clients with Unitree SDK installations, firmware updates, and basic Linux/ROS environments.
• Quality Assurance & Testing: Perform incoming inspection, calibration, and stress-testing on new and repaired robots before they ship out to clients.
• Documentation: Create clear, concise internal documentation and customer-facing FAQs based on common issues and solutions.

• Foundational Knowledge: Bachelor's degree in Robotics, Mechatronics, Electrical/Mechanical Engineering, or equivalent hands-on hobbyist/work experience (e.g., building drones, 3D printers, or RC vehicles).
• The Linux Basics: Comfortable navigating a Linux (Ubuntu) terminal. You don't need to be a kernel developer, but cd, ls, and sudo apt-get shouldn't scare you.
• Mechanical & Electrical Aptitude: Experience using basic hand tools, multimeters, and soldering irons. You should be comfortable handling delicate ribbon cables and high-torque actuators.
• Strong Communication: Ability to translate complex technical jargon into easy-to-understand instructions for clients with varying levels of robotics experience.
• Problem-Solving Mentality: A methodical approach to troubleshooting. When something breaks, you enjoy figuring out why.

Bonus Points If You Have:

• Familiarity with ROS / ROS2 (Robot Operating System).
• Basic programming skills in C++ or Python.
• Prior experience specifically with Unitree hardware or advanced robotic end-effectors/dexterous hands.

• Competitive entry-level salary and benefits package.
• Hands-on training with the latest, most advanced quadrupedal and humanoid robots on the market.
• A dynamic, collaborative team environment at the forefront of the commercial robotics boom.
• Clear pathways for career growth into Field Engineering, Robotics QA, or Support Management.

Pay: $19.00 - $26.00 per hour